Customer Ratings & Reviews

Total tech is a great deal when computer needs help. We greatly appreciate techs being able to take over computer online and fix the problems without having to take product into the store to be fixed.

This membership is ultimately the BEST deal! Member prices in addition to unlimited Geek Squad support are awsome. I also love the fact that I get protection plans on all my purchases. It's a win win all around that produces great eace of mind for me.

I have been buy alot of thing from bestbuy and everything working very well i bought a playstation and labtob and 4 phone with different brands and all work very well

I bought a processor at Best Buy and Sophia in the Grapevine store was extremely knowledgeable, helpful and answered all my questions. She set up the processor like I wanted, She restored my data from my old processor and placed the data on the new one. I received great customer service from Sophia.

The Best Buy total membership is one of the Best Purchases on the market today, bar none. Help and support are available by knowledgeable employees 24/7, so there is no need to panic. No waiting for stores to open or ‘the specialist in that area’ to return, etc. Drop off is a good service, also. Appointments are nice as well - saving time and gasoline. These I refer to as one-and-done. When a trip to the store is necessary, it is a pleasant experience because there is a nice atmosphere, employees are smiling and and welcoming, and have a willingness to be helpful, rather than just standing around like some stores offer.

THIS IS AN AMAZING PRINTER! it prints very fast, it printed a 15-page doc is literally seconds I'm going to buy another one for my cabin. And you only need to replace the printer cartridges when you need that specific color! Since we rarely use colored ink, we won't need to replace then when we replace the black ink..Love this one!

I have been a member for 5 years. The Geek Squad has always been Johnny on the spot for any issue that I have. They are knowledgeable, considerate and very patient. I sing their praises any time someone mentions computer challenges..."You should call the Geek Squad"

I have used geek squad for other items so it was a no brainer for me to get this when i bought my sons new laptop. I need it to last multiple years so having this coverage for a good price gives me that extra peace of mind especially with the great customer service the geek squad consistently provides.

I have not really utilized the services available through the membership but if it really is as helpful as it seems to be, I am sure I will be delighted to have the ready answers when I have tech questions.

So far this has had great value. There has been no charge for transferring from one computer to our new one. It is a great service and always busy.

Great value for the peace of mind I receive from knowing computer issues can be addressed and I don't need to apply for a loan to have it repaired.

Was just gonna pay for a repair then was convinced into buying the membership totally paid off. Went to fix my computer multiple times right after.

Prompt service provide yet work was being done without seeking much input from me as to what my needs were relating to my new laptop and its new to me operating system.

The Best Buy Total Rewards membership has been totally worth it for me. Free shipping and exclusive member pricing already save me money, and the points add up quickly for future purchases. I love getting early access to sales and special offers—it makes shopping for big-ticket items like TVs and appliances even better. If you shop at Best Buy often, this membership pays for itself fast.

Gift came in handy for my son’s gaming computer that was 3 yrs old and the warranty had ended . The geek squad got that computer up and running like new thank you.

The Total Membership program is a great value, offering convenient access to a range of benefits all in one place. Signing up was simple, and I’ve really enjoyed how user-friendly it is to use and manage my account. It’s been a smart choice for staying organized and getting the most out of the services I use every day.

This membership includes unlimited geek support verses what apple offers for its product. Much better value than apple and easy to go into the store and get help right away.

Nice tv for my living room. Picture is sharp & clear. The controls are easy to navigate. It’s a a 40 inch Insignia Fire TV. I love it that was on a great sale of just under $100.00.

Considering that I saved a 3x the cost of the My Best Buy Total membership, didn't have to pay the $249 for the Protection, and the discount on my first purchase using 0% interest financing if paid in full for 24 months. The money that I will also save on my planned future purchases, it's already paid for itself and the rest of the benefits are basically just extra perks.

They have always been there for me. Have always answered my questions and showed me a few shortcuts. I usually stick with a few websites but they showed my a few different options.