Customer Ratings & Reviews

I like the protection on all my Best Buy products. This is one payment a year for all my appliances and devices

This is the best coverage plan available, quick professional and courteous service, none better

Love it Best Buy is the best I rate them good in there product

So knowledgeable and know if I have any problems with any equipment it will get done

This membership is a real value. You have assistance when needed and can be reached by more than one method.

This membership is a great value for all of my electronic needs and items that I didn't know I could include in the membership.

The geek squad is really great and has helped me with my electronic needs. They always solved my problems and did so expeditiously. The only problem encountered was that they were understaffed and getting an appointment took time.

I have been a Best Buy Total Tech member for years. I'm very happy to have the services they provide, and I can't imagine being without this membership. I own a number of devices and questions arise. It brings me such peace of mind to call the Geek Squad and get an answer that I can trust. I think the best service is remote access to install a program or fix a problem. I have not experienced any problems with remote access and have built confidence permitting a Geek Squad member to access my computer. I rely on the Geek Squad quite a bit, plus this membership offers other valuable services, including warranty on items bought at Best Buy.

Excellent value for the money. Extended warranty is a great feature. Geek Squad is very helpful.

This is a great resource. It is expensive, but if the owner will actually take advantage of it and use it, it is cheaper than waiting for healing work. This is good for prevention.

Very happy with this membership Geek Squad has always been super helpful Have been member for multiple years, many purchases and used service multiple times at different stores Can go to store with appointment or get virtual appointment Extends return policy, earns points for purchase When you call they thank you for your membership

The bed thing I ever signed up for. Love it!!!!!!’nn

This is a great value. Saves me much more than I pay for it.

Member ship that Best Buy offers, is peace of mind protection!

I have had this membership for several years and it is well worth it. As a retired person I know longer have that coworker to ask when I have a problem with my home computer. Having Geek Squad copy my old computer to my new computer and answer questions is wonderful.

It is worth the money because you can use it after store hours or if the store is very busy. It has helped us a lot.

I have had this membership for a few years now. Geek Squad has come to my rescue several times especially this past month. Bought new TV, Computer, Printer, Wireless Keyboard, and TV antenna. Had some issues with the setup of the printer and they really bailed me out. I highly recommend them

these guys are the best they keep my computer going

I have been a total member for 5 years and it great to have if anything happens to your product they will gone to your home and fix it for you it’s really worth it when you don’t know much about technology.

Nikky exceeded my expectations by showing outstanding customer service and answering all of my questions. She even convinced me to restart my cancelled Total Tech membership and purchase two items that I had no intentions towards buy.