Customer Ratings & Reviews

This membership is great for its prices, Geek Squad support, and its protection plans on my purchases.

This is a real value with working with the Geek Squad. I have had this for years. They have always been super helpful and patient.

The sale staff and Geek squad is very helpful when needed.

I am a consultant and depend on all my electronic devices. I have this protection for all my electronics and been happy with it.

The membership is a great value, I have used it and it is efficient and quick. The Geek Squad it great. I prefer the Northridge Best Buy peeps.

I had so many laptops the store kept confusing them. They told me the laptop that was under the coverage wasn't and then told me to recycle it. They sent the laptop that wasn't under warranty in for repair. I ended up losing both. Then they accused me of knowing this beforehand. Corporate Best Buy is completely useless and does not engage with the mistakes stores make. I have purchased over $30K worth of merchandise. Starting about 7 years ago the store started treating customers poorly. To save money they fired all the experienced personnel who had specialised training. Now they have a bunch of masters of none clueless workers. They care nothing for the customer, just their financial bottom line. They can't repair high end gaming PCs to save their lives. They also sell gaming laptops that fail. When a gaming laptop fails they blame you for trying to use it on the higher settings of the game. This is a funny quote from one of the Geek squad employees with bad hygiene, "You are trying to get Ferrari performance out of a VW." LOL. I am not making all large purchases on other websites. I have been a customer for 15 years. I used to love this store and just walked around looking for interesting things to find. I felt warm when I saw a BB store. Now I hate them with a passion. Thanks for nothing. Other stores have heard about the Tallahassee store. There are good stores like Vero and North Palm Beach or even Orlando. But here it is dog poop. The BB corporate are aware and still do nothing. I just bought my last CLX with someone else. I plan on buying 3 more gaming systems, a home theater Bowers and Wilkens also for my next gaming set up and all new appliances in my 5th house. Enjoy the lost revenue...

For the amount of time I bring in my tittle problems and questions, the yearly membership charge, is a great bargain.

This membership is great service…… would not be without it…… has saved many problems & lots of time ……love it !!!!

This is very useful. I needed to add more memory to my computer and only paid for the new memory card. The service was included.

The membership has payed for itself several times over.

Our Total Tech Membership has been a godsend to our family! We’ve had Total Tech for over 10 years and with having children in the house who grew up and went through countless computers it’d been a life saver!! Every family, Individual needs Total Tech!

Unlimited Geek squad support is fantastic. Our problems are always solved and very expeditiously.

The Total membership is the only way to go if you have multiple devices. The Geek squad work is first class and the technical service is hassle free. A real value for the services rendered.

This is outstanding value for the money. Geek Squad is responsive and makes it easy

We've been members for several years. It seems worth it, but admit we haven't used it much. But with plenty of appliances and electronics, it's probably good to have.

I renewed my Total tech membership. Positive points: They did not raise the price. You still get free shipping on most things. You get special pricing on some items. You are allowed 60- day return period for most items! % off for repairs, geek squad will do a lot for free like check your computers, & help you will problems. That is why I continue to keep total tech. As long as they do not start cutting benefits, I am happy. But sadly, they no longer include Web root antivirus anymore.

This is the best membership out there. If you have a problem with a purchase best buy will work hard to come up with a solution.

I renew this plan every year. I have used this plan. It also helps with the extra charges.

This membership is solid and worth every penny. Have had it for years.

Love the Geek squad and being a Best Buy Total subscriber as it eliminates the the worry if we have any type of questions in regards to our electronics.