Customer Ratings & Reviews

This membership has been a blessing in my family’s life. When things went negative the plan was always a life saver. It’s been a positive investment.

I feel like it is a required membership because we own a laptop that we purchased from best buy, however I feel like its to expensive for just the 1 item. I have a college student and wasnt offered software at student discount and cant change so its very expensive but necessary

Best Buy membership has been the best discission for me. I've had to phone several times for tech support and every time I received the most valuable service. Thanks to all of the technical support staff!

I have had to have 2 older laptops backed up to portable hard drives. I have had to send out a 4 year old damaged computer and an old insertable hard drive to see if any data could be captured. I had to pay for the shipping to & from. I was able to recycle a much older laptop at the Best Buy store. I still have to ask about recycling the damaged laptop. I would have been given a discount if I went ahead with recovery and repair of my damage computer, but instead bought a new computer. I received some discount when buying a new laptop and another portable hard drive. I have also received answers to several questions about my computers and what could be done or not done. So, in the past month I have received a great deal of value with the Total Protection Package which I only used maybe once a year several years ago.

definitely worth it...even if you just want extra warranty coverage for all your purchases...special members only sneek previews and offers...an added plus if you also need geek services also...would recommend for the price and convience.

It's great to have but takes too long to get to a person that can actually help you. Just made a big purchase at the store and did not get any kind of discount.

This membership is a piece of mind knowing that the Geek Squad is always there. I had a significant issue with my laptop which was resolved and covered under the membership. My cost of the membership was basically paid for when my laptop problem was solved!

We have had the My Best Buy Total membership for many years. We love it because when we need help they are there to help you. Thank you.

I have had My Best Buy Total since its inception many years ago. It is the best insurance value I have ever had. On-line Geek assistance is great, I use at least two or three times per year; have received excellent Geek assistance in person at the store and have been pleased it assures coverage for more than my own unit within my household. I have recommended it to friends and they have had the same satisfaction. Knowing you have the Geeks assistance has made me much more productive and knowledgeable.

Having the membership saved me a lot of headaches with my products. I even got a refund for the price difference. Best Buy really respects the terms of its memberships.

This was a great deal that saved me money the first day, as it was less than the computer service would have cost. Big thanks to Mark at Culver City, CA Geek Squad for suggesting I buy this.

I absolutely love my BB Total Membership! From free standard shipping to exclusive discounts, this membership has already paid for itself several times over. I shop frequently for groceries, baby products, and home essentials, and the savings have been significant. It also gives early access to deals, which is perfect during big sales. The customer service has been excellent—super responsive and helpful whenever I had questions. Overall, this membership truly enhances the shopping experience and makes everything more convenient and affordable. If you’re a regular buyer, BB Total is a must-have investment!

With all the fraud and tech issues going on it is peace of mind to know that I can take my computer in any time and have it checked or cleaned up or anything I need with my devises. Thank you geek squad

The Best Buy membership card provides excellent benefits, from exclusive discounts to reward points that add up quickly. A strong value for frequent shoppers.

Worth it especially if you order a lot of tech or. Red extended return windows. Geek Squad protection on everything is a huge perk too.

This membership is well worth it. Make an appointment and get help from the Geek experts for a full year. Peace of mind is worth it.

The geek squad did a very good job at repairing my iMac 2017 27”. I tried to upgrade it to Tahoe 26 and the operating system went crazy, but the geek squad was able to breathe life back into my 2017 iMac. I am so thankful.

Although pricey, it has been of good use. Getting the computer to recognize my printer, setting up Webroot or my other apps, The Geek Squad & the My Best Buy program has been a godsend. It's like the tech version of AAA+ .

Best Buy’s membership is absolutely worth it—exclusive deals, faster support, and extended warranties make every purchase feel smarter and more secure.

I've used this membership twice so far. It has great value for me. The service person fixes/answered questions to get my new computer up and running. When compared to hiring out to an independent person, it will be a great, huge cost savings to me. As I work through my new computer, I will have more questions and feel confident any issues and questions will be answered.