Customer Ratings & Reviews

The geek squad did a very good job at repairing my iMac 2017 27”. I tried to upgrade it to Tahoe 26 and the operating system went crazy, but the geek squad was able to breathe life back into my 2017 iMac. I am so thankful.

I have been a Best Buy Rewards member for over 30yrs. It started out free for years, then became a service membership. It definitely is worth the price. I love Best Buy & Magnolia Services. They are always so helpful with guiding me on purchases and never mind when I’m in the store several times before making large purchases.

Although pricey, it has been of good use. Getting the computer to recognize my printer, setting up Webroot or my other apps, The Geek Squad & the My Best Buy program has been a godsend. It's like the tech version of AAA+ .

I love Best Buy everyone is so friendly. I’ve never been so confident with a purchase or experience like I’ve had with this store it’s beyond just business transactions I feel like I’m welcome. And I also love that there’s young people working There often. Nevertheless Best Buy is my favorite. I’d say my family combined has well on spent more than 100k in the past 30 years shopping Here.

My mom lock herself out of her phone she has dementia and after multiple attempts to unlock it we came to Bestbuy . Bestbuy took care of the issue and there was no charge for the service because I purchased my membership! Nice work and thank you for your great service!

Best Buy’s membership is absolutely worth it—exclusive deals, faster support, and extended warranties make every purchase feel smarter and more secure.

The Best Buy membership gives me financial peace of mind and convenience. I believe that having this membership shields me from the high cost of unexpected repairs and avoids the hassle of finding and scheduling a reliable repair service yourself.

Electronics can go bad at any time, it’s a piece of mind that we have this on our disposal, highly recommend people or buying any electronics to get the total one

I really like this subscription with the amount I shop at Best Buy. I feel like it could either be less expensive or them add more deals or something but it's pretty nice to have if you're a frequent shopper.

This membership is a great value. I love that I have unlimited Geek Squad support, as well as additional protection on my purchases. The membership gives me peace of mind.

I had the best customer service that anyone could wish for. Thanks to Abby and Steven. Abby is smart, polite, kind and patience. Steven went out of his way to make sure I was happy. I will recommend this Geek Squad team to everyone.

My Best Buy Total, at $179.99 a year, is a tech junkie’s dream, with 24/7 Geek Squad support, two years of protection (including AppleCare+), and exclusive discounts that’ll make your wallet gasp in delight! Shockingly, it covers gadgets you didn’t even buy at Best Buy, plus free 2-day shipping and a 60-day return window. But—plot twist—auto-renewal sneaks up, in-home services may cost extra, and no tears are shed for lost or stolen devices! Can't do without IT!

We love Best Buy. We are not tech people, so it is great to be able to count on your staff to give informed and professional guidance

The Geek Squad is the BOMB! Very friendly professional and helpful they explained everything they did on my computers Great Service!!

This membership is so totally with the cost. Due to the Best Buy membership Protection, I always buy major appliances from Best Buy.

My Best Buy Total Membership is an OUTSTANDING value. The service is trained in listening to nontechnical people like me who run into problems then need help. They are patient, kind, and extremely helpful with enabling me to understand problems and how they develop. I am extremely grateful to Best Buy for creating this service. I could not be without it!

This membership was the best purchased I ever made. I utilized its perks. I purchased a washing machine, got 2 stereo installations, had my computer checked out. All FREE with my Total Tech. The price I paid for membership saved me a ton of money

I love being able to purchase from BestBuy knowing that my purchases are protected withOUT having to buy extra warrants and that the Geek Squad is available!

I have been super-pleased with my best buy membership on items purchased, installations, access to geek squad by phone or in-person, etc. Today was my first disappointment when my induction cooktop was delivered and installation refused because they didn't want liability for removing existing gas cooktop. we had had electrical capacity installed which was only requirement that had been communicated from prior geek squad on-site visit. The gentlemen delivering refused to take out the current gas unit.

The noise cancellation headphones I ordered are first class. Bose is the best quality of any I have ever owned. The most comfortable on my ears too.