Customer Ratings & Reviews

This membership is worth the cost. It gives us peace of mind. We have had to come in with computers, cameras, laptops. They were all repaired or replaced at no cost for us. Once we had a small fee for a part, but very reasonable and they fixed us right up.

My Best Buy total protection has good for the whole family

I still think the membership is a good value. The extended service plans are helpful. I do miss the install and delivery being included though.

I’ve been a member for quite some time now. Definitely worth it.

We have greater confidence buying from Best Buy when we have the Total membership coverage. The help desk in the store is very good (though usually busy), and people are also responsive online/via phone. We have used this service for several years now and feel it is worth the price.

I've had Geek Squad protection since my son got his first laptop for college. I upgraded to total tech a few years ago and can't say enough about the service I have received over the years. Not to mention the added warranty protection that comes with it. Unless you're an IT tech, you can't beat the convenience of having one on call 24 hours a day.

Membership is a great value I have not used it yet but when I do I have peace of mind that it won’t cost as much fur repairs

the picture quality dis good and delivery was fine

Just keep your stuff covered it's worth it in the end

Like the protection plans and Geek service.well worth it.

The membership is worth it ! A person may not need the services at one time, but after a new purchase or product update, you may find you need MANY things ! You may need data transfer, geek squad, or more.

Great to have My Best Buy total…..nice benefit is having extended product coverage.

This membership has true value. The reward certificates, the support, the quality of product and service is exceptional.

This protection is great. Been a loyal best but customer. Always very helpful to us n our daughter with devices we bought her

Best investment I ever made. Would recommend everyone with computer, cell phone, etc. consider purchasing-could potentially save you money and aggravation when problems arise

This membership has worked out to save me money every year!

I love the piece of mind this brings me. Unlimited geek squad assistance, and the piece of mind knowing who to call.

I had an older sears dishwasher, which we had issues closing the door. Called Sears, two weeks later we had a technician come (for a fee), and tried to fix the problem but a few days later the issue returned. Called Best Buy who told me it was covered under TotalTech, they came a couple days later and fixed the issue “ for FREE!” Later, I replaced all my older Sears appliances with products I purchased from Best Buy. Those items are protected by BB TotalTech!

Makes it easy to bring electronics in to get Geek Squad service, either by appointment or walk in. The one time I had a tech (contractor) come to the house, I was disappointed with the service.

I first got the membership about 3 years ago when I upgraded my TV. The benefits of having service plans included is great! Those plans can run anywhere from a few dollars to a few hundred and since Best Buy matches prices I typically try to buy all of my electronics from them.