Customer Ratings & Reviews

I could not live without My Best Buy Total membership. All of the Geek Squad members remain at the most cutting edge of tech to date, so can easily help me with any of my tech issues rapidly. When I go into the store, I usually walk out with an updated, great product. But, when over the phone, other problems are resolved easily.

This Service is great. I am able to bring in my computers in and geat a general work up for any problems. Keeps my computers working great.

Your write up was excellent. This is the most valuable item I acquired for my computer, TV, and laptop. The Geek Squad persons have been truly professional and know what they are doing. If the first agent cannot solve the problem, he/she finds one that can. I have never been let down by the Geek Squad with my problems. If an agent cannot fix the problem over the phone, he/she will set up an in-home visit to solve the probleml.

This membership is why I go to Best Buy. The Geeks are amazing. You got a problem, The Geeks WILL fix it. Everyone is wonderful, nice and Professional. Absolutely LOVE this service.

Over time the benefits have been reduced a bit, but still a good value. The free warranties alone can cover the cost.

I use my membership for unlimited geek squad help and I’ve been disappointed thus far. They are truly knowledgeable.

The value is incredible now. Best Buy has hit the mark. The level of coverage for devices and purchases, the perks for warranty/ replacements, and sale prices are stellar. Especially valuable to me with my home built PC and wanting occasional support for that when the odd software disagreement happens after a major update. And the deals on major appliances are massive.

This plan has saved me money and provided service protection

Having this membership provides me great peace of mind! Only had to use it a couple of times, always pleasant & responsive. Well worth it

The Total membership is one of the best purchases I make every year. If you have tech, it will pay for itself.

This membership is a great value. It gives me peace of mind to know I can call them for any of my devices and they can help. I've had this membership for a few years. Can't beat the $.

I have had this program for years. It has helped me get my laptops and desktops running great. I recommend a minimum of a yearly cleanup to ensure your computers are at peak operation.

Purchased a Hamilton Beach can opener for a second time. Had one for several years and it finally broke and got another one. Great quality. The only issue with it is that when opening large and heavy can you have to hold the opener so that it doesn't tilt over.

This service is extremely helpful- earlier it also included free delivery/instalation and disposal of the replaced item, along with one extra year of warranty (generally 1 year by mfg. is extended to two years. Sadly now the free delivery/installation. and free disposal has been removed and we have to pay for it. For small items it is ok- because you can do it yourself. But for big items it tacks on say $200 to the price

Love this membership and everything that goes with it. No worries here.

Total membership is terrific for me. When I needed help with a fried computer they were able to recover some things. When a tv in the home would not connect with the WiFi geek squad came out to assist with a problem in 2 days. I like that I call and don’t need to worry about the cost.

It provides piece of mind that if I have an issue, I can get help quickly on line or in person. The fact you get two year apple care is another plus

I find value in the membership from specific savings to the Apple Care+ included for 24 months.

It’s really nice to know that I have the geek squad support if needed! Also, some of the items that I have purchased are actually a little bit less than the posted price. It’s always nice to be able to get a little discount, especially in today’s economy.

The geek squad membership is a great deal. When ever I have a problem with my I pad and laptop they are just a phone call away