Customer Ratings & Reviews

I had No problem trading a cheap laptop, that I inially thought would meet my needs, for an Apple product. The after sale service (Geek Squad) was superb in helping with some of the initial technical tweaks.

Great value for electronics maintenance. Worry free.

This membership is a great value. It covers all your electronics, computers, gadgets, TVs, phones, etc. It comes in handy when something stops working or you can't figure out how to make something work right. I is like your own IT department.

Great price and a great service after the sale. In house service was quick to very informative.

This review covers all of the protections they offer. Especially My Best Buy Total. I cover all my electronic purchases. The Best Buy Geek Squad are amazing. They are the experts. Friendly, gregarious. and professional. I have never been disappointed or met an unkind person.

This has been very handy. Best Buy and Geek Squad have been very easy to work with and have assisted in solving several problems.

We have had the plan for many years. We would recommend them to all our family and friends.

this membership has saved the day so many times and saved me money plus if they can't help you over the phone you can bring it in and they will help you

I love having the peace of mind that I can call the Geek Squad to clean up my computer or any other issues I may have.

Whenever I have a problem with my electronics or appliance I call Best Buy and get immediate attention to the issue

Geek squad support and protection are great!! They are there to help solve an issue . They are patience and reassuring!

This membership is worth every penny! I know I can contact the qeek squad for anything and they are always there to help. I can trust them with any problem/question that I have!

Well, worth it whenever anything goes wrong with my purchases from Best Buy.

I don't know what I would do without the Geek Squad agents available by 800#. They are true magicians along with being kind and patient! Plus, being a member, I get to go to the head of the line on those calls!

The total membership helps me with any of my tech problems always explain everything really well great service

I absolutely love my Best Buy Total membership. The technicians are extremely helpful and knowledgeable. They listen to my concern/problem or whatever my needs are for my computer and immediately get to work on taking care of the situation. I try to get my computer cleaned up several times a year and this makes the membership very worthwhile.

Membership is fairly valuable; it was a shock when the price doubled and I'm still not clear what I am getting that justifies what I'm paying. Phone service with Geek squad is lousy bc I talk to the rep who answers the phone for several minutes, then announces that he/she will now pass me to someone who can address my issue. Why in the world does he/she even answer the phone!! i get so frustrated that I make an appt at the store which is 10 minutes away; I would NEVER subscribe if I lived 40 or 50 miles from a brick and mortar BEST BUY!!

Geek Squad membership is a value for me because I need help now and then. Help is always efficient and friendly although language differences sometimes create a problem. I find help in the store sometimes sparse and somewhat limited especially if I don’t frame a question exactly right for a simple answer.

Having this membership has proven to be of great value to us. It pays for itself.

I have used this service a few times with virus removal and printer installation. For each visit the staff was knowledgeable and professional. All my issues were resolved. I highly recommend this service