Customer Ratings & Reviews

Worth every penny. All the technicians at the Geek Squad are patient and well-versed in all the products I have had to bring in for service.

Will never let my membership expire. Good value for peace of mind. I have had a membership for many years and have never been disappointed with service.

price is a real value when a problem arises. Geek Squad has been very helpful. Being a "non-techy" it's important to have something like the Geek Squad to help.

Great plan if you spend money throughout the year on products. I get extended warranty on pretty mich everything. I have had to teplace two Manscape razors because they turned out to be crappy products but best buy gives me zero issues. Im on the verge or replacing a roomba and laptop as well.

This membership gives me the peace of mind for all of my products.

This membership has been great. Geek squad help has been utilized and no disappointments.

The membership is WELL worth the money! I've used them since before 2012. They kept my old computer going longer than anticipated and helped me pick new computer that suits my needs.

Best Buy changed its Total Tech membership. Things that were included are now fee based. Still a benefit so I pay the annual fee which is required for benefits. Need more onsite services for computer and laptop repair. We pay a fairly high fee and cannot afford to be waiting for Geek Squad to ship items for estimates and then repairs. I do like services for installing TV's and such. Delivery services pretty decent but deal with subcontractors who quality of service varies.

This is a no brainer. When deciding whether to buy from Best Buy and another re or E-tailer this product is the game changer. It usually keeps protection on your items up to 2 years after purchase as long as you continue the membership.

Love my Total Membership! It’s already protected me from my Roomba needing service, and I have piece of mind for the rest of my electronics!

I have carried this coverage for the last six years and use it a lot. I love the fact that once it’s paid for I can make as many calls as I want and they’re always helping me

Being a total tech member is the best choice anyone could make. It’s simple to use very convenient and I recommend that if you get any products, make sure that you use your TOTAL tech-support. It’s a great value compared to any repairs you would have to make and pay for on your own, I recommend it highly.

Having protection on anything I purchase because I’m a Total Tech Member is a great benefit. I have only had to use it a couple of times and the staff in the store is friendly and welcoming. It’s like they roll out a red carpet when I come into shop or ask questions.

To me this is a really good value, To have unlimited Geek support puts my mind at ease.

Ive had the My Best Buy Membership since it first. Came out. I believe it used to be called Total Tech at one point. I continue to renew it annually and its more than paid for itself. Ive actually been able to save money with it. You should definitely check out how it saves you money.

This membership pays for itself by me being able to get help anytime I need it .. someone is always available to come online and help me.

I think it's a bit expensive, but for a 2-year warranty I will buy all my electronics from here

C couldn’t live without their help from the Geek Squad

This membership is a great value! It gives me peace of mind to know that I can call and get help from Tech Support by phone, as I have many times, or taking it in to the nearest Best Buy Location. I highly recommend this membership!

The Best Buy membership is an excellent means of knowing to have security and coverage for virtually any eventuality. Just having the "GEEK Squad" as backup is reassuring!