Customer Ratings & Reviews

The Geek Squad agent I met with was extremely friendly and knowledgeable. He sent time time setting up my various programs. The guarantee, I purchased, completely covered the cost of the set-up. If you're buying a new computer and will need up setting it up, I fully recommend purchasing the guarantee

I find that throughout the year, when something I purchased from Best Buy has an issue, this is a great tool for resolving the problem. Whether they come out and fix it or replace the item.

The membership itself is actually nice but it is way too expensive for my budget that’s why I have it anymore

I think this membership is a great price. Had my laptop serviced and it is running great. The Geek Squad were knowledge and very friendly. Work was done in a timely manner.

This membership has saved me money from day one with assistance from Geek squad and supplemental purchases.

This is great to have! They fix computers no matter what is wrong and explain everything so you understand.

I really like the membership. I think it’s extremely beneficial and reliable. It gives great member perks such as rewards, bonuses, and reviews. I 100% recommend getting a membership at Best Buy, it will save you tons of money and give you the best purchasing experience.

Amazing customer service they help me diagnose my laptop I was having issues with and that I needed it for work. They offered me multiple solutions to my issue and were able to set me up with the correct parts and fix my laptop in a timely fashion overall great experience in great customer service.

The membership package is very valuable. You receive discount, unlimited Geek Squad assistance and warranty. Great financing.

I always used to buy separate warranties for everything I bought, so this membership is fantastic because it covers most of what I buy at Best Buy.

So much can go wrong with computers. Not being a "computer whiz" having a membership gives me peace of mind that I can call on an expert if something goes amiss.

This membership has helped multiple times, from my daughter not being able to set up her computer to a ‘new to me’ purchase that needed re-setting.

I’ve Been a member for awhile now. Did take some time off when you stopped installing the TV’s but came back this year. Appreciate the help I get from sales and geek squad.

It's a product that's better to have and not use, and better to want and not have. It's an investment in our work tools.

they have the right products for every small business and big business even individuals.

Overall, this membership has turned Best Buy from a store I shop at occasionally into my first stop for everything tech. It’s rare to find a program that combines savings, convenience, and genuine customer care so seamlessly. If you’re on the fence, trust me—it’s worth it.

Recommendation to purchase made total sense with buying a new computer. They set up the new computer, transferring everything from old computer. And we can bring computer in if any issues.

I am happy that I purchased the Total Buy membership. The Geek Squad was able to transfer all of my files to my new OmniBook from my old cracked laptop. Whew! What relief. I am now up and running again.

I recently had the pleasure of shopping at Best Buy, and I must say that my experience was nothing short of exceptional. From the moment I walked through the doors, I was greeted by friendly and knowledgeable staff who made me feel valued as a customer. The level of expertise demonstrated by the employees at Best Buy is truly unmatched. They took the time to understand my needs and provided me with personalized recommendations that perfectly suited my requirements. Whether it was a new laptop, a home theater system, or a gaming console, the staff at Best Buy went above and beyond to ensure that I made the right choice. One aspect that truly stood out to me was the extensive product selection available at Best Buy. They have a wide range of top-quality electronics and appliances, making it a one-stop-shop for all my tech needs. Moreover, the store was well-organized and clean, making it easy to navigate and find what I was looking for. What impressed me the most was the level of customer service I received. The staff at Best Buy were patient, attentive, and genuinely interested in helping me find the best products within my budget. They answered all my questions with a smile and made sure I left the store feeling satisfied and confident in my purchase. Furthermore, Best Buy's commitment to customer satisfaction extends beyond the initial sale. They offer excellent after-sales support, ensuring that any issues or concerns I may have are promptly addressed. Their knowledgeable and friendly customer service team is always ready to assist, making the entire shopping experience even more enjoyable. In conclusion, I wholeheartedly recommend Best Buy to anyone in need of electronics or appliances. Their exceptional service, unmatched expertise, and commitment to customer satisfaction make them a standout company in the industry. I am grateful for the positive experience I had and will undoubtedly be returning to Best Buy for all my future tech needs.

My family loves Best Buy! It's our go to place for all electronics. The pricing is good as is the service.