Customer Ratings & Reviews

I have called the Geek Squad, which is part of My Best Buy Total agreement and they have been very responsive, the 2 times. They were always on time very polite, fixed the problems and left I am pleased with this service. I have been a customer for 3 years. One happy customer. Barbara

This is a great value! I usually have one or two issues a year that the Geek Squad can usually help me with. The extended warranty is a great dealtoo!

the quality exceeded my expectations, and it arrived on time and perfect condition

The membership is a great value and I like the fact that I have the opportunity to save on membership specials.

The membership has helped me through set up of my cable internet, laptop crash, wifi extender set up (which they couldn't get to work. Said it was Verizon issue).

Glad to have coverage on the items purchased at Best Buy.

Didn't want to buy this at first but it has proved to be well worth the price, with special deals for members and unlimited tech support for ALL electronics even if not purchased through Best Buy. They will come to your house to help without charging extra fees. The technicians are polite, patient and helpful.

This membership is an excellent value. Member prices, plus unlimited Geek Squad support are great. Also, love the peace of mind of getting protection plans on our purchases.

Very helpful. Good value. Great when purchasing new items, which are covered.

When I bought my first computer, it was at Best Buy. At that time, I became a Geek Squad member and have done so ever since. I've alwsys appreciated the service this provides for me.

We have used our Best Buy Total membership for appliances that have needed repair. What a life saver!!

I have had this membership protection for years now. It includes Geek Squad, which is very helpful because when things go wrong with my laptop, i don't know what to do. It's like insurance for my laptop, totally worth rhe price.

I found being a total member worth it. Especially if you purchase from Best Buy and utilize the Geek Squad services. Definitely saved me money over the four plus years having it.

I would not be without this membership! The agents are always so helpful, whether in store or in my home! Thank you!

Good service and excellent knowledge with personal help

I wouldn't live without this! With everything electronic these days, this is a great bargain. I save more than the cost every year with the services provided. Thanks!

Great service for assistance in the store and also on line. These guys are SUPER GREAT in resolving corrective actions FAST!

Such a good value! Even if not needed during the year, it is great comfort to know I have backup if needed for help with my electronic devices. Always well treated, even if it is just for a question on my electrical devices use, or on best replacements.

BEST BUY'S TOTAL TECH SERVICE IS AN EXCELLENT PROGRAM. IT PROVIDES YEAR LONG PEACE OF MIND TO THE MEMBERS ABOUT ALL OF YOUR ELECTRONIC GADGETS. BESIDES THAT, IT IS REALLY WORTH BEING A MEMBER OF TOTAL TECH AS YOU GET A LOT OF OTHER BENEFITS WHILE SHOPPING AT BEST BUY.

It was better before when my membership cover free instalation of my equipment. I should have been grandfather in when you changed your policy