Customer Ratings & Reviews

I have been a member for quite some time now, and it is a good investment for technophiles like me. Geek squad support when needed, and very good service for the patronage.

This is well worth the money for me. They are very helpful and always ready to listen to my issues and help.

Always professional and knowledgeable of products. So helpful each time I walk in or call for help. Great experience!

A great peace of mind to have this plan! We got hacked and they walked us through on the phone and saved everything on our Laptop! Not to mention the other benefits to the plan

I like my new KitchenAid Dishwasher & Stove. Excellent installation service & service call. Installation crew came on time & left very clean. Products were cheaper than any competitors. I bought tv for my father also which is delivering on Tuesday February 17th. 2026.

Our Best Buy Total Tech membership for years had been extremely helpful to us as technology changes so fast now days. Highly recommended purchase.

We really like our membership. It has covered all of our devices and taken care of us every time we’ve switched from an old one to a new one. The Techs are very knowledgeable and helpful in explaining what they are doing.

I have had this membership for several years and it has saved me considerably. Financial and physical (headaches). I was disappointed when they left St.Joseph but I have had no trouble contacting by phone for tech support. Shipping free is a perk but the Geek Squad is outstanding.Can't imagine how much I've saved in time and money by being able to call or text for free support. Thank you for easy to understand technicians!

Peace of mind knowing that all my items are guaranteed. Geek Squad availability is a plus. The cost is affordable.

I’ve had a good experience with My Best Buy Total. The tech support and protection plans give me peace of mind when buying electronics. Setup help and troubleshooting have been useful, and it saves time dealing with repairs

Having the membership makes it easier to get new products and to repair or replace items that is used on a daily basis.

Best thing BBUY came up with. My son bought his own products moving out applied for BBUY card told him make sure you get total card, best money u will ever spend. I personally have saved thousands over the whole time for the past 5 years now. I currently have $1300 in savings this year. Had to use Geek Squad for hard drive replacement made appt part was in quick service all because I had total package. Best money ever spent for the convenience.

This membership is a real valuable resource as when we have a problem, call for appointment & see a Geek Squad member at the local store.

The geek squad membership has been such a blessing to myself and my whole family. I wouldn’t have known what to do when my daughter’s laptop and her hard drive crashed and it was all replaced because of this membership.

This protection is a must have it covers all your electronics. You can call and get help on the phone or bring your product in store, Geek squad is really good.

As a Senior citizen, this membership is a big help! Since retiring, technology has progressed very rapidly and I appreciate being able to pick the brains of the “Geeks,” Add to that, the member prices and unlimited Geek Squad support are reassuring!

I love having my membership it helps when you don’t have to have money upfront to take care of something usually covered by the policies of membership Anytime I’ve had a problem and had to use geek squad. It’s costing me nothing to have them look at it my laptop I have a plastic shield for my phone. It has a lifetime guarantee, and whenever I’ve gone in there to get a new one, it’s never been a problem.

I'm not techie, so having the Geek Squad 24/7 is great for someone like me. I have already had a great agent who got my older printer connected to my new computer.

Keep it renewed it is a big help to me caused im not computer savy and i need the extra 2 year protection and I like having it on everything I buy. I try the buy everything I need from here!

I use the Geek Squad all the time. This is included in My Best Buy Total membership