Customer Ratings & Reviews

My Best Buy Total product is a godsend. We have 4 people with multiple devices that need to be checked/repaired or cleaned up for faster performance and this is a terrific product to cover the whole family.

It is nice to have an insurance plan that keeps our computer running with software protection, new computer set ups, and changing hardware during upgrades.

Love my membership with Best Buy Total Tech !!!!!!

This subscription pays for itself whenever there's a problem and just knowing experts are waiting when I don't.

I've been using this membership for several years now. Began when I realized that it was a great technical source for computer issues. Since then I've found how much I appreciate the back up it provides for my other appliances and electronics.

Excellent we will always use this service. It’s a very useful and pays for itself with the first time using!

I get more done with this contract. It is exceptionally great!

The Geek Squad transferred the data from the old dell to the new dell laptop. This squad checked everything at no cost . Saved the Church of Christ of Billings a lot of money. This total membership is the real deal.

I’m basing this review on the current program that included full coverage. I’m disappointed to see that they are going to be making reductions in program offerings. Once that happens, I will be deducting the appropriate number of stars.

From the moment we were first introduced to My Best Buy Total Membership, we knew our computers, tablets, and phones would be in excellent working condition with a mere text, email, or call to Best Buy's Geek Squad.

I was glad to have this protection had my tv mounted on the wall with no charge, came out did check on a stove that I did not purchase from best buy, I decided to purchase a new stove from Best Buy. Have use the Geek squad to remove virus from my computer and to check out a problem that I had with a tv.

Membership has its privileges. I enjoy having Total Tech. The Apple Care for 2 years is amazing. I get discounts on merchandise. I like the protection plan discounts. It's worth having and renewing each year.

I’ve had this for several years… this time it auto renewed by using my debit card and I lost my Ibotta credit ($20) because it did it automatically and defaulted to my debit card instead of my Best Buy credit card. Next year I’ll have to remove all methods of payment and be more in control

I glad to have a purchase plan. I've used geek squad for years and haven't been disappointed.

Best Buy membership continues to be a productive service that enables me to stay connected, provides ease of mind, and stay operational.

TotalTech (includes Geek Squad) is well worth the money- extended warranty, free shipping, free assembly/set up, in-person technical support. Geek Squad associates are very nice and competent. I love being a Total Tech member!

I have had Total for several years & it's paid for itself many times over. Techs are knowledgable & courteous. I wouldn't be without it!!

I value my membership because BB also gas meet my request.

This membership is a real value. Give peace of mind to know that technicians are avaliable to solve the problem(s).

Good value for this annual fee. A single repair could cost more than the annual fee! So, big savings.