Customer Ratings & Reviews

This membership is worth every penny for peace of mind

This terrific Best Buy membership is wonderful and incredibly helpful when I need help!!! Everyone should become a member - thanks to Best Buy for such good customer service.

We absolutely LOVE our Best Buy Total Protection Plan!! We are older and have very limited tech knowledge, but the Geek Squad always treats us with the utmost respect and patience! Having the “Total” plan just gives us such peace of mind. LOVE IT!!

Use this each year for problems I can't solve myself.

You'll fully appreciate and love the value of the service, when something goes wrong with the product you bought! The savings are nice, but the support is key when you need it.

High value for its price. Great customer care and help is always available. Totally worth it!

Definitely the way to go. I have had this for several years and it has been well worth it. They are talking about the new one so not sure what changes are going to be made on it but what I have now is great. Have used for installation and repairs.

Total tech is TOTALLY worth it! You get great deals, and your stuff is protected! And when you need to use it, best buy doesnt avoid you ir run you around in circles. They fix the problem and move on. They have the best customer service left out there!

Excellent to have as insurance for any issues. always professional and helpful

With tech being more advanced recently, to protect my numerous tech items at a fraction of what it would cost, Plus got me free Apple Care for new ipad, I highly recommend this coverage! Covered several times I needed fix!

I talked to a geek squad member about the new stereo system we’re putting in the backyard to replace an old one that’s worn out and not working anymore on two channels we’re installing new speakers and everything to match. Thank you very much Best Buy.

For the price it is the best piece of mind you can buy, the people are the best to have when problems come up and they will.

I have been a member for quite a while now and have nothing but praise for the staff and service they have provided.

Great value and confirting to know that help is a click away

I am totally non-techie and this option gives me confidence that if I need help, it is available.

Easy to reach Geek Squad or Support services for any and all questions. The most gracious agents answer respectfully. Includes any and all tech without additional charges.

This total tech membership is the best deal going out there! We have bought many appliances at best buy due to this total tech membership. You cant beat the value of it!! Highly recommend it!!1

the membership used to be a real value however, unfortunately,now you’ve changed your free shipping and the benefits for return. Starting this year, I’m going to have to reevaluate the value that this company seems to put in to their royal customers.

Cant get a better value. The geek squad more then pays for the total service. Also extends warrantys on all products purchased. Just the best!

I like total tech because it helps when with all my expensive laptops and tablets they are all taken care of by the geek squad protection for two years. It also has helped me in the past with repairs. Today I went in and got a set of ram sticjs for 20 dollars cheper. The perks are great.