Customer Ratings & Reviews

I think the membership is worth it. You get additional discounts throughout the year and I like that I have support from the geek squad in case I need it. I haven’t really used that service too much but it’s good to have it just in case.

This membership is a great service! Gives me peace of mind knowing my purchases are protected. I have had this service since 2010 on my computer and washing machine purchases from BEST BUY. Well worth the money spent for the protection

Love it. Great offers all the time. If I ever have a problem they are willing to correct immediately.

A complete lifesaver! Its saved me so much money and time having this membership cover maintenance on my electronics and any diagnosis or work that needs to be done on them to keep them running well.

Tech support is so worth the purchase! Anything goes wrong, it gets fixed or replaced as long as there was no intentional damaged like breaking it on purpose. Get this tech support for peace of mind!

Easy to make appointments and they are very helpful. Very helpful through the whole process.

awesome help for everyday life so easy to call in and use very knowledgeable staff and very kind and patient

This membership is a real value. members prices, plus unlimited Geek Squad support are great.

I work from home and consider the My Best Buy Total my personal IT department. I have contacted the Geek Squad Team many times and my concerns have always been addressed professionally and competently. I would not be able to work from home without the Geek Squad!

Long time member! Have used the benefits many times! Well worth the added cost!

I am not very tech savvy, so it is a great relief to call the Best Buy Total Geek Squad to assist with my tech. You also get perks on purchases & and warranty with product for 2 years. I have been a Total member since 2018 & they have helped me out a lot.

We have been Geek Squad members for many years. We look at as investment in our devices and ourselves. We have always been happy with the service we have gotten from the Best Buy team members. They are always professional and friendly.

My membership has been invaluable to me. They have helped me through four different computers. They have cleaned, serviced, programmed, and demolished (at my request) my computers. If I have questions, they are answered cheerfully.

This membership is a true value. We use it all the time. Love the geek squad, it pays for itself after first use.

I made multiple calls to determine if my desktop could support Window 11. The technician was very patient and explained the specs and how many components would need to be replaced. When I purchased a new computer, my files and contacts and apps and icons were transferred from the old computer without additional charges.

We have had this membership for several years and it has always paid for itself every year in terms of Geek Squad services for our several devices. Plus it is always good to know that Geek Squad are only a call away and are always helpful and professional.

The Total Tech membership has saved me on multiple occasions, both in person and remotely. I am not sure how I would survive without it. And it covers more than just my computer.

Loyal total tech member. Money well spent. Saved me money and protected my products for years.

Fast speed display. Clear pictures daily used work. Personal.

The total rewards membership has been valuable with the extended warranty and computer repairs. I would highly recommend.