Customer Ratings & Reviews

Nice and kind guy that helped us and confirmed we were hacked

Purchased BB Total for the 2 year warranty; worth it.

Love the membership. Everything we buy is protected without fail. Haven’t had to use it much but when we did it was replaced without question. Great program. Highly recommend.

Having this membership is fantastic it covers everything even tech support.. and talk about peace of mind.. we love it

Bought a new computer and wanted to transfer the info from my old computer but am computer inept so wanted to have it done for me. By getting the Total membership it cost me nothing and I have continuing help for the next year. Already paid for itself! Thanks!!

I love the deals and great prices I get with my membership, and the coverage plans you have on any equipment or device you buy. I'm very satisfied with this membership

The my Best Buy total membership is an easy pick up for me, the benefits included are truly going to save you money in the long run as well as the security of knowing your products are protected.

The Geek Squad team is super! Professional, friendly, knowledgeable, and very helpful. The My Best Buy Total membership made it easy to get service, technical support and to save money.

The overall membership is highly recommended. The benefits, including member-exclusive pricing and unlimited Geek Squad assistance, provide excellent value. The extended protection plans on purchases also offer significant reassurance.

This membership is a game changer. Pay once and have your computer checked an unlimited number of times for one year.

The Geek Squad has fixed things for me numerous times, usually they can do it over the internet without me having to leave my house.

I recommend it 100%. If you buy it, believe me, you won't regret it.

3 year member, I was very disappointed when my membership had an expired card on it. I contacted them 4 days too late to rectify. No w, ALL OF MY WARRANTIES ARE NULL AND VOID. My account still shows all of them. But I am out of luck. I called. The "back" office was supposed to contact me, but its been 5 DAYS, nothing. Now way to contact for help to fix. So, I paid more to go with Best Buy and now it kind of wasn't worth it without the coverage,

"I've been a Best Buy Total-Tech member for a year now, and it's been a game-changer! This membership has saved me time, money and hassle. Pros: *Comprehensive tech support for all devices *Unlimited Geek Squad protection *Exclusive discounts and savings *Free shipping and installation *Extended warranties *Dedicated customer service Overall: Best Buy's Total-Tech membership is invaluable! The peace of mind, convenience and cost saving make it a must-have for tech enthusiasts. Rating Breakdown: *Value: 5/5 *Support Quality: 5/5 *Convenience: 5/5 *Cost Saving: 5/5 Recommendation: If you frequently purchase electronics or need reliable tech support, join Best Buy Total-Tech! Tips: *Take advantage of exclusive discounts. *Utilize Geek squad protection for device security. *Contact dedicated customer support for any issues. Would I recommend? Absolutely! Would I renew? Definitely!"

This membership is the real deal and often convenient and handy when you pass by.

The Geek squad was great and very quick to find any problems and to get my computer back to me .

Gives a good sense of security on making purchases as well as the discounts

This membership is a real value! Member prices, plus unlimited Geek Squad support are great! Also, love the peace of mind of getting protection plans on my purchases!

My computer skills are limited. When I was hacked the Geek Squad came to my rescue and took care of my computer. This is definitely worth every penny.

This membership will save me from having to have any hassle of paying more for a repair from my laptop to any item I buy, it is covered and I get some peace of mind knowing I dont have to worry about things if they go wonky.