Customer Ratings & Reviews

I feel that the membership is worth every dollar, especially if you buy electronic product often. I have purchased appliance, game consoles, monitors and computers many times. Never have any issues with warranty stuff. Geek Squad has always been professional and helpful.

This membership has been totally worth it for me. The member pricing alone saves money over time, and having access to support when I need it is a big plus. I like the peace of mind that comes with added protection and benefits, especially on bigger purchases. Overall, it’s convenient, reliable, and something I actually use. I’d definitely recommend it to anyone who shops here regularly.

My member definitely came in on top when it came to help with my computer, and especially taking it to Geek Squad. My desktop pretty much wasn't starting, and i was oblivious to the issues. Geek Squad helped me figure the issues out and offered to help me fix it, I only turned away because my own funding, but i am definitely coming back to them when I have technical issues in the future. 10/10, worth the purchase.

I’ve waited to purchase a drone for years but finally got this one. When it first came I got a return with missing pieces but the store was super helpful in rectifying the error and two days later a new one came. The app is kind of trash like it was rushed with numerous simple spelling errors like cornected instead of connected cancle instead of cancel. Same with the manual, I have to go back to the store because after two hours of flight which was awesome to fly the camera gimble won’t recalibrate. Haven’t crashed or had hard landing so this sucks but still love having a drone. Only bought this one because bestbuy has zero drones with obstacle avoidance as an option. The front legs are longer than the rear which seems odd, why not have the rear the same length for LEVEL landing.

I purchased the membership to use at the Geek Squad. I needed my current laptop looked at and I intend to purchase a newer laptop and will need to have everything transferred from my current one to my new one. All of this is covered under the membership so for me, it is well worth it.

I would say that the membership is definitely worth it if you are a student or on a budget with regard to your technology. My laptop has extreme sentimental value and it got water spilled on it at work, the folks at GeekSquad were able to save it and get it sent off for repairs. The membership was cheaper than my computer repairs would have been outright, so I went ahead and signed up, and I’ve been able to make great use of the benefits of having it ever since! My new headphones are now protected as well!

We have not had to use our membership yet, but we did get very good advice from the Geek Squad when we needed their help. We did change from McAfee to Webroot for better peace of mind concerning our laptop. Thank you Geek Squad.

All I can say is the membership hands down is the best. I had it years ago and let me tell you, it comes in handy when your laptop or other devices need higher level assistance. I’m a strong advocate that if you do have a desktop/laptop, this membership is an excellent investment in the long run.

I bought my membership because it was the cheaper option compared to the cost of a non-covered Geek Squad trip. However, since having it, I feel like every purchase I make with my Best Buy Total membership is a deal. I’m always surprised with random discounts and I’m happy for it. While I’m generally a self-sufficient consumer and I am careful with my tech, it’s nice knowing that for the next year that I own this membership, I can count on Best Buy Geek Squad to work on something if I’m in a pinch for time with my own projects and work. The membership is a little bit pricy, but if you shop here plenty, you will get back what you paid in discounts.

Best Buy Total Membership gives you peace of mind for all your purchases, particularly for my top end HP laptop that I need dependable. The technological support by the Geek Squad is incredible and very friendly. They never give up. I had an IPad that started acting up, I tried to fix it from information on the web, then took it to the Best Buy Geek Squad who tried different things. Then I know for certain it was time to buy a new one for a competitive price. I hate to spend money unnecessarily. Best Buy gave me the confidence to get new one.

As I am not a "techie" it was great to have delivery and installation which included a 2nd visit due to sound issues and both techs were knowledgeable and helped me with working with the equipment . FYI: Before paying to have them dispose of old equipment for a fee, check with your local trash service - it may be a free service.

I was a bit hesitant about buying i to this program, as most of these programs are junk. Best Buy total is not junk. I have definitely got my money's worth every year. Love the stellar protection it offers and the extra goodies and sales that go with it.

Being a Best Buy total member comes with a lot of perks. I purchase a lot of items from Best Buy for that purpose alone because I am paying for a service. I do wish the cost was a little less pricey, but it still protects me for 2 years on all the products that I purchase. and I have used the geek squad a few times so that’s been great.

Deagun and Leon, (Geek Squad members who personally helped us before we even bought My Best Buy Total) are outstanding representatives of Best Buy. They are both very knowledgeable and super helpful. Deagun helped us choose our HP OmniStudio, and told us about the benefits of My Best Buy Total. We are super happy we bought this protection as it gives us peace of mind, the advice and discounts more than cover the purchase price. The Geek Squad at the Rosedale location is amazing! Highly Recommend!

The Geek Squad was extremely helpful and patient while helping me troubleshoot an issue with my laptop. They explained everything clearly and made the process stress-free. I also decided to purchase the yearly membership, and it already feels worth it for the peace of mind and ongoing support.

Great set. I highly recommend the stands. We are on a very hard water line so we added an inline solids filter to the back of the steam dryer and I am glad we did as it has collected a lot of material from our water lines.

The My Best Buy Total membership has been a great investment for me. The exclusive member pricing has saved me money on multiple purchases, and having 24/7 Geek Squad support gives me real peace of mind. I also like knowing that my devices are protected without any hassle. The benefits feel worth it every month, and the customer service has always been helpful and quick to respond. Overall, it’s convenient, reliable, and definitely adds value to my shopping experience.

The gentleman that sold this pkg to me was amazing! Very informative and easily explained stuff to me. Best Buy or Microsoft however should be offering this service for free after spending the type of money I spent for the product. A 2 or 3 yr warranty would be nothing for either of these companies.

This membership adds so much value! We have had to use it multiple times for different products we purchased and it has paid for itself. Had to have our Breville espresso machine replaced, and a laptop repaired twice. This

I feel the Best Buy Total membership is a great value and help for people like me who are not tech savvy. I have taken advantage of Geek Squad more than once both in store and online. Thank you for offering this service!!!