Customer Ratings & Reviews

The geek squad did a very good job at repairing my iMac 2017 27”. I tried to upgrade it to Tahoe 26 and the operating system went crazy, but the geek squad was able to breathe life back into my 2017 iMac. I am so thankful.

Great product to have. Comes in handy. Staff is super good to work with.

Great service by knowledgable people. Just getting used to my new laptop. I would recommend them for others. I was treated with respect.

Although pricey, it has been of good use. Getting the computer to recognize my printer, setting up Webroot or my other apps, The Geek Squad & the My Best Buy program has been a godsend. It's like the tech version of AAA+ .

I love having the membership for it allows greater access and protection on all my purchases. Everything I do in store or online is less of a hassle.

This membership has been a lifesaver. I did not understand anything about what was going on with my laptop and it was explained thoroughly. It is also saving me money!!

I love the fact that I have everything I want under 1 roof, at a great price and the employees are super knowledgeable and ready to help.

I hope my Membership will be helpful, as I am a senior citizen who may need assistance in the future. Very nice staff in the Wilkes-Barre store.

The membership has great value and would definitely recommend to others.

Total tech is a great deal when computer needs help. We greatly appreciate techs being able to take over computer online and fix the problems without having to take product into the store to be fixed.

My decision to to become a member was simple and easy. Best Buy offers a variety of products and services. One in particular is access to the Geek Squad. Unlike other options, the ability to pick and choose what electronic products I would consider, the Geek Squad enables me to address any and all issues.

Very friendly n helpful staff. Products are very good quality.

very easy to sign up for maintenance coverage for my computer i renew every year and have use it repair a no cost

So far my Best Buy total membership is very good. The Geek Squad is excellent. Glad we renewed our membership with Best Buy.

I recently purchased a laptop from BestBuy, and the shopping experience was smooth and hassle-free. The staff was knowledgeable and helped me find the best model for my needs. The laptop was ready for pickup as promised, and the store was well-organized. The quality of the laptop exceeded my expectations, and it performs flawlessly. Overall, I’m very satisfied with both the product and the service I received, and I’ll definitely shop at BestBuy again. I love that everything I bought has Geek Squad protection plan because I’m a long time member of bestbuy! Thank you!!

Just bought this membership but it has already paid off. Had to return an item and it made the transaction simple.

Incredible value in my opinion. After getting enough tech to believe it was worth it, I no longer have to worry about my tech having issues. The 2 year support and 90 day price match are great.

This membership is great. I can use it anytime that I need help. The geek squad is the best. They are very helpful and very knowledgeable in there field

This membership is great I have had to use it a couple of times took item to my local store was given a new product

The membership package is great. My grandson loved the phone. He thinks Santa invented the old phones.