Customer Ratings & Reviews

I unfortunately have oeelookwd this membership for years to my and my family's detriment membership has it's privileges.

5 stars if it was cheaper because I feel as though I was not getting much out of it. I saved a total of $100 but only because I went to Best Buy more because of my membership. The 24/7 tech support was nice.

This pays for itself the best membership i have ever purchased

Been a member since 2023 at it's been really helpful way for me to purchase products on the spot with the benefits it provides.

I have renewed this membership now for five years, I am extremely happy with the level of care and service I receive for my electronic household items.

I love my BestBut total membership. I get 20% off repairs!! I get warranties on anything I buy. It is a good membership to invest in.

Nice tv for my living room. Picture is sharp & clear. The controls are easy to navigate. It’s a a 40 inch Insignia Fire TV. I love it that was on a great sale of just under $100.00.

I cannot say enough good things about the Geek Squad during my recent purchase. Friendly and helpful individuals; did not make me feel that my questions were overly dumb. Highly recommend!!

I have used it twice. I did not have to wait long ti get the help I needed.

The membership is well worth the money. When I need help, I call and get the service that I request and need.

The is the best deal on the planet! The Geek Squad are so knowledgeable and fast; excellent customer service.

We have entered an era of retail that is online driven and full of unknown quality and service. This plan gives me the exact opposite shopping experience. I've received more out of this total membership than any other subscription I have ever had. With over $8000 of appliances, tvs, electronics, games, and lights covered under the total protection plan, almost my entire house is covered. Just last week, I was able to utilize my protection plan on a faulty baby monitor that allowed me to receive full compensation 6 months after the initial purchase. When my plan comes to a close there's no doubt in my mind that I'm going to renew with no hesitation. A+ program

Excellent Geek Squad service. Challenging experiencing getting appointment through the website. Times are OKAY. The challenge is figuring out how to navigate the site to sign up for the appointment.

The unlimited Geek Squad support has came in handy often, plus extended warranties on purchases is great

It is a relief to have Best Buy Total Membership in case anything happens to my computer or if I need help installing a new program. Geek squad is there to help.

Great value especially if you're buying a handful of tech for gaming, work, or school with easy returns or refunds and every single item coming with a warranty.

Great value and overall good support in person. Virtual is helpful but not able to resolve issues.

I really value this membership that I’ve had for several years. It provides good products, devices and peace of mind if I need support. Definitely worth it.

Love that we have Geek squad support when we need it on products we purchase! Definitely worth the money, everyone is helpful and friendly!!

Membership is good to have the only problem, is that everything is prorated so you don't get the proper trade back if something happens in the insurance life.