Customer Ratings & Reviews

It has honestly paid for itself time and time again. Got it when I got my monitors and soon after my computer (that I didn't buy from BestBuy) needed repairs and service. I was able to bring in the parts, they worked on it, and I got my computer back within a few days. Will always recommend BestBuy Total to my streaming friends.

I’m really not talking about my membership, but about Best Buy’s customer service. I walked into my house to find my husband on the phone with hackers taking over my computer. I had him end the session (!), and immediately contacted my banks, and headed to Best Buy. I was near tears, and emotional. The young lady that created me at the door was wonderful. She took care of helping me to secure my pc that I had brought, scrubbed my iPads, and helped me to purchase a new All-in-one to replace my old outdated pc. Her care and concern was so terrific!!! So thankful to her (Julea), and Best Buy!

I am more comfortable about taking in my laptop or Android, even for little hic-ups that I can't fix, since I have BestBuy membership. The men and women of the Geek Squad are more than helpful and kind about my lack of even basic technology skills.

This was totally worth the price. My mom got multiple viruses on her brand new computer, but with this year-long membership, Best Buy cleaned up the computer and I was also able to get data transferred from 2 older computers, all for the same price

I had to have my computer cleaned of threats. It was all done on line. No need for a phone call even. The process was quick and easy. I bought the membership as added insurance against any future problems. well spent money for the peace of mind and added discounts and benefits that are all part of the membership. Worth more than a five star rating!

My Best Buy Total membership has been completely worth it. The extended protection, tech support, and member-exclusive pricing have saved me both time and money. I love the convenience of having help available whenever I need it, and the peace of mind alone makes the membership valuable.

The BB Total membership is a great service particularly if your buying a laptop. Within 16 days of ownership, they have done a data transfer & 3 software installs which means I MORE than recovered the cost of this service. Some of these software installs are not user friendly...they take the trepidation out of those actions.

This membership has saved me a lot time and money over the past few months. It was originally recommended to me by Geek Squad a few months back when i needed a laptop repair, and when the motherboard came back shot, it covered the cost of the attempted repairs, and the data transfer to my new laptop. The price matching has also been a big help, and i've saved money with that part of the service, on top of the savings i get on products just for being a member. Furthermore, the 24 month protections it provides on all of my Best Buy products gives me an extra layer of Security that my various products will be safe and sound! Overall I am very heppy with the membership and it has provided me a great amount of value for the time i've had it

Membership is pricey but worth it. Geek squad answers all my questions, big or small, thats appreciated. Sales representative was knowledgeable about the membership but not the credit card. Overall I would recommend this store, staff and credit card to my friends and family.

Always useful to have this membership. Whenever I purchase anything it always comes with warranty and protection. When my PC was having problems took it to Geek Squad and they were able to fix my computer with no issues. Overall highly recommend if you buy a lot of electronics cause the membership pays for itself.

I'm somewhat computer illiterate so this is fantastic for me. My first contact was for a data transfer from old PC to new Lenovo Yoga. Upon pickup I worked w Becca in Billings MT store and she is an absolute rockstar. I plan to visit again at the end of January and when I return in Feb.

I can't say enough good things about our Best Buy Total membership. My husband has used this service several times with brokwn phones and it has been so easy and painless. Having this is a great comfort to our family, simply because you mever know when you are going to need it, and when we need it, it's been great. The Geek Squad is amazing too.

If you buy things from BestBuy often, this membership is a great deal. Access to warranties and support for one annual payment is convenient. As someone who prefers to see things before buying them, rather than dealing with deliveries/returns, it is nice to be able to take things back to the store to get help or replacements.

My membership is something people get jealous of! I don’t know why more people don’t become members. The coverage, the security, the buying with confidence for appliances and tech. Worth every penny.

This membership has been more than worth it. It offers a very cost efficient yearly price. There are numerous perks to have thins membership. For example: warranties for your purchases, member only/early bird sales and deals, etc. My membership has paid for itself time and time again. I recommend anyone that is looking to make electronic purchases, strongly consider adding the total membership to the list.

Membership has been of great value to my family and me. We get discounts on member-only items and coverage and protection for our tech purchases. We enjoy the peace of mind this coverage provides! Absolutely recommend!

Chance at Best Buy in Long Island City, NY is a wonderful person, sales rep, computer analyst, and representative of BEST BUY's excellent service. I highly recommend membership and use of Geek Squad. Ask for Chance. He is a remarkable young man.

I've had a best buy credit card since 1997, ive bought electronics washing machine and dryer sstoves etc and never new about this membership oh the money i could have saved. If your planning on buying alot membership is payed off after basically one purchase you get free delivery and all purchases get 2 year warranty and you have 2 months to return plus much more for a year. Best purchasse ive made in years

Getting this membership for three years is by far the best value that I have ever spent for three years between using the geek squad and the warranties that I get with each purchase definitely makes the expense worth it

I received a detailed explanation I could understand. I went somewhere else and received no explanation as to what could be the problem or how to fix it myself. While comeing here I learn how to fix and prevent this int the future.