Customer Ratings & Reviews

Don't know how they will help without warranty after 1 Year.

This was a great deal when I first joined. I actually got enough savings on a tv I was purchasing by joining that it paid for the membership, and included a great service warranty besides. However, they have changed the terms significantly and now you have to pay for the warranty service and other incidentals. The savings do not really add up to much. I will probably not continue the yearly service fee to continue as a total member.

Not sure worth it anymore will prbs cancel. Used to include installs and now it doesnt. That was really the only benefit i wanted…

Verbally abusive tecnician who also happens to force rescheduling appointments vecause they decide to no call-no show. So much for paying extra for a best buy membership!

At least give your paying members a separate drop that we only have access to. Unless you have a teally good bot it’s impossible to get anything. Specifically trading cards, video cards, and gaming systems.

Once upon a time in a best buy long ago. This servoce had calue. Now it sucks. No calue. Useless. Deductibles. Excuses. Worse than insurance.

Hard to say it is a real value as not all the techs tell the truth.

Not happy with the new plan, doesn’t really cover any installation but the ads say they would install cameras when you purchase a product. Not happy with it!

The membership used to cover a lot more than it currently does! Same price! No longer has free set up and delivery which should make the price lower! Or haul away the old appliances like before

This warranty is a scam! They got me to purchase it and said everything was covered. Free in home service, repairs, etc… well nothing is covered. You have to pay $250 for in home inspection. You have to pay for the parts and labor to fix your products. In my case a Sony 85 inch smart TV that barely was over a year old with less than 40 hours on it. Don’t waste your money on this false warranty thru BestBuy!

Cancelling this membership has been the bane of my existence. I have wasted nearly 8 hours of my life over multiple phone calls to get refunded and they still aren't doing it right. I don’t even know what to do anymore. This has absolutely been the worst experience of my life with a company. I expected better.

Not valuable at all. Waste of money. Installed a faulty washing machine and ruined our clothes, can’t get anyone out here or to trouble shoot with us over the phone. I will never buy anything from Best Buy again.

kind of a waste of money unless your things actually break. it’s good for things that have to be installed, but not for little appliances

I liked it when it was Total Tech. Many things were included before, like dash cam installations. Now its just another expensive subscription with no real added value. When Best Buy used to sell T-Mobile iPhones, it was kind of worth it as well for Apple Care but now that T-Mobile is gone from Best Buy, I cant even buy a new iPhone plus Best Buy does not sell unlocked ones. I do not think I can renew this.

They took away the installation services that used to be free of charge with the item purchased. Such a let down, you are better off purchasing service plans on items that you buy individually. Be ready to have to uninstall tvs, etc. to get them serviced now…bring back free installation. We are paying a high price for just “what if” insurance.

Won’t Renew - no reason to partner with a company who’s customer service sucks

I have had many issues with my electronics and i thought that with best buy total care i would get better service. This is not true. I have to go through layers of chatbots to get real service, they never know what my problem is and onve my purchase got returned withiut my knowlege and when it broke I was unable to use the warrenty even thiugh it was within the dates. Horrible.

this membership to me is a scam because whenever you are there trying to purchase something they will tell you that everything is covered in cases anything happens to it, but when it comes time to use the service they will make any story up to try and avoid having to pay out anything of what was promised before the sale.

Not worth the money anymore. I went to the lower level membership and receive just as many perks for a much better price.

Watch your credit card carefully… They will renew this membership without you knowing and charge you late fees and only give you a portion of the $200 that it costs back. Smh be careful