Customer Ratings & Reviews

The Geek Squad membership is outstanding. We purchased a new HP laptop computer and asked for our older laptop and tower PC to be merged onto the new laptop. Tyler Lovegren was our primary consultant who helped us through the process. He was patient, calm and knowledgable on the transfers. He did a great job with us at 65+ wanting this process completed.

If you buy a lot of tech, or have a bigger family to funnel purchases through Best Buy its worth it. As an individual that doesn't chase all of the technology I feel its a marginal value. The warranties are nice, but you end up spending much more for them than you would just buying them outright (when they aren't paywalled behind best buy total), or when they make sense to buy at all. The pricing is ok, but typically price matching amazon still results in lower prices on mainstream items.

I recently upgraded to the My Best Buy Total™ membership, and it has completely transformed my shopping experience at Best Buy! This membership is absolutely worth every penny, offering a host of exclusive benefits that have made my purchases faster, easier, and more rewarding. First, the free standard shipping on all orders is a game-changer. I no longer have to worry about shipping fees, and my items arrive quickly, even when I order online. Plus, the VIP customer service ensures I get priority support whenever I need assistance, which has made troubleshooting or getting advice a breeze. The 5% back in rewards on every purchase is one of the standout perks. I’ve already accumulated a nice amount of rewards points, which I can use toward future purchases. It’s like getting a discount on everything I buy, which adds up over time! Another great benefit is the extended return period—having an extra 30 days to return or exchange items is incredibly helpful, especially for big-ticket items. It gives me more time to test things out and make sure I’m completely satisfied with my purchase. What really sets My Best Buy Total™ apart, though, is the exclusive member deals. I’ve already saved a lot on several items through special promotions and offers that are only available to members. It feels like I’m getting access to deals that others don’t even know about! The My Best Buy Total™ membership is a fantastic value. Between the shipping perks, rewards, exclusive deals, and extended returns, it’s made my shopping experience at Best Buy so much more enjoyable. If you’re a frequent shopper at Best Buy, I highly recommend signing up for this membership—it’s truly a game-changer!

Don t know much about the membership. I left the store without the geek squad appointment i requested and have no idea about what i get as i told the sales person my husband had just died a veteran and i needed a reliable way to handle V A coraspondance i got office 365. I hope has some kind of protection for the lsp top. Its taken me 4 days to add my pay accounts to it. So i guess i really don t know if its a good deal or if i was just up sold because i was a woman who lost her husband.

Member prices are great. I have not had to use the Geek Squad except to set up the new computer, but they were wonderful to work with. The customer phone support is TERRIBLE though.

I have bought all my Big TVs and computers at My Best Buy and would never go anywhere else but Geek Squad for my Computers and phones. Keep them healthy on a regular schedule so you work with confidence. Smart, friendly experts.

I bought a new laptop and wanted to be sure I could use Microsoft Outlook for my mail. Not sure that I could get it to transfer from my former desktop, I enrolled to get the help I needed. Very glad because the install was not seamless. The Geek squad set me up.

I had 2 computers to clean and the cost to do both would have been much more than the membership. The computers work much better now - except they are on Windows 10 so becoming obsolete but that is not affected by this membership. The staff was pleasant and the computers were ready in a timely manner. The work seems to have been done well and both are faster now.

Being a member allows me to keep up safely with technology and so much more. I like appliance shopping as well and there are discounts for service if you are a BestBuy member. So, membership helps all the way around with very knowledgeable workers as well as expedient service. Thanks

LOVE it. the geek squad assistance we get, computer tune ups, over the phone help and the problems solved every time 100% of the time so far without having to bring it in to store

Overview of the Membership The My Best Buy Total™ membership is a yearly subscription service offered by Best Buy. It provides customers extended benefits for their purchases, including protection plans, exclusive discounts, and access to Geek Squad services. This membership is particularly beneficial for individuals who frequently purchase electronics or appliances and want peace of mind regarding repairs, replacements, and technical support. Key Benefits One of the standout features of this membership is its comprehensive coverage for electronics purchased during the active membership period. Instead of buying separate extended warranties for each item, members can enjoy blanket protection under one plan. This includes hassle-free repairs or replacements without additional costs. Additionally, members can access 24/7 tech support via live chat or phone through Geek Squad services. This plan can save significant money over time for families with multiple devices or households with expensive electronics. Members have reported that the plan “pays for itself” in cases where multiple repairs or installations are required. The convenience of having a single point of contact for all technical issues adds value to the membership. Is It Worth It? The My Best Buy Total™ membership is an excellent choice for those who regularly shop at Best Buy and prioritize protecting their investments in electronics and appliances.

The mouse is an excellent tool for enhancing productivity. Using it for work allows for greater ease and precision when navigating through various tasks. It significantly reduces the strain on my hand, making it much easier to move around on the screen without experiencing fatigue. This comfort and efficiency contribute to a more enjoyable and effective work experience overall.

The Membership is good, but the agent was rude when I picked up my computer. I did not remember the color of my computer, and it took them a long time to find it. And when I want to make sure it work. he said my 20 minutes were up. This was the 2nd time that I brought in the computer, and the 1st time they told me it was good, but it was not. I am in a customer service business and would never treat a customer loke that/

I had a great experience shopping at the Best Buy in Port Richey. The staff was friendly, helpful, and patient in answering all my questions. The store was well-organized, and it was easy to find what I needed. Checkout was quick and smooth, and my purchase has been working perfectly so far. I’d definitely come back here for future purchases and recommend this location to others.

I thought this membership was a great value. It covers the damages to my Macbook and offers assistance if there are any technical issues and it was half the price of Apple+. I havent had to use it so far and I hope I never do but I'm happy with it.

The membership has saved me so much money. If something goes wrong with your product, they are very helpful. I buy all my electronics from Best Buy and I am very happy with the service and membership.

I have used the membership to help with computer problems, and all within a short time after signing up. Great help from the Geek Squad. Keep up the good work. You are the best!

I have been pleasantly surprised by the customer service that is available and how helpful the staff have been over chat. But what most surprised me was that the deals that are offered being a member are outstanding. I found something I was looking for that was significantly more affordable as a result of being a member. Simply put, I am grateful.

I signed up for Best Buy’s Total Plan, and it’s been completely worth it. The biggest benefit for me has been the extended warranty and protection. it gives me peace of mind knowing my devices are covered beyond the manufacturer’s warranty. On top of that, the free Geek Squad support is super helpful. Anytime I’ve had a question or needed help setting something up, I’ve been able to get quick and reliable assistance.

Loved my membership it is very essential when I comes to using in store or online I would recommend everyone to use or even consider the membership and all of the great benefits that come with it.