Customer Ratings & Reviews

We’ve had total tech since Best Buy started it. Very convenient with Apple purchases or other products that are covered. Other features like member pricing etc. Great value for electronics or support.

Best thing BBUY came up with. My son bought his own products moving out applied for BBUY card told him make sure you get total card, best money u will ever spend. I personally have saved thousands over the whole time for the past 5 years now. I currently have $1300 in savings this year. Had to use Geek Squad for hard drive replacement made appt part was in quick service all because I had total package. Best money ever spent for the convenience.

bought the warranty offer which was cheaper than the repair price. saved about $50. A good deal. I was worried about the virus on my computer and the salesman said it was not the normal virus they see. It took them an extra day but they killed the virus. I was tickled to say the least. Very pleased with the outcome.

This membership is the best value out there, this service has helped me with all my devices and the staff is very knowledgeable. If you have a mac they will direct you to a team member who is Apple trained. Even when I call on the phone they are able to assist and clear the issue in just minutes.

This product I bought with it is perfect for me - first there is no glare from any type of background lighting; the color in all venues is excellent; the detail is unbelievable; it really is a perfect fit for out entertainment area and no one has complained of visual problems - easy to use. Just what my retirement ordered. The membership added to the long term use of my great product and gives me some advantage in terms of interst, etc.

Appreciate the special pricing, available Geek squad service and extended warranties on products. Together they are a great value.

I purchased a new home in 2023 with the total care membership. I’ve saved thousands of dollars on products, installations and extended warranties that comes with the membership It is well worth it especially if you plan on buying any new electronics or appliances.

had this for years love it i try like crazy not to take to stores as they have messed up every single think i have taken to stores but they on line if get right person ( take a few times some times but they are normally great

Could not be happier with signing up for the Best Buy Total Membership. Wish I'd done it sooner - already my bp is down :) I do not have to try to figure things out on my own. The store is close by, I can make an appointment on-line, the help is 100% amazing. I have already made my money back with all the things they've 'fixed' for me. One happy customer!!

What I like is not only the prices but doubling of the warranty.Also the availability of the geek guys because I’m not a computer nerd and my computer hiccups at times.

I really enjoy my membership. Any time I have a question they are there 24/7 and if I need something fixed geek squad is there to fix the problem. I love that I can get great deals as well, in store or online just from having my membership.

If you love tech, want peace of mind, and want a ease of use membership than I definitely recommend BestBuy's Total membership. this has proven very useful, especially with its VIP features like price match. This allowing you not only to get cheaper prices, but also great warranties along with protection through BestBuy.

I really like being a total tech member. I have received tremendous value and support from this membership. Extended warranties is a really great benefit. Had major problems with the new computer and getting my printer to connect to it. And the Total Tech team/ Geek Squad was able to diagnose the problem and fix it.

Worth it for how often I shop at Best Buy. I’ve brought my computer in store and called a few times and they’ve been super helpful and easy to work with. Luckily I haven’t had any major issues, but with the little things they’ve been just as kind and helpful.

Computers just like cars are getting more complicated to use for us, let’s say more mature folks. I am up in age and teaching this old dog nee tricks is rough. The Geek team have been great to work with. They set up my new machine and updated all the apps and showed me how to move ovrr all my Microsoft 365 software. Great experience and great folks!

I found this service to be immeasurable. I was new to computers but anytime I went to Best Buy for Geek Squad they helped & explained everything to me without question. Should one of my devices act up I can be reassured that Best Buy has my back. It’s a secure feeling!

I’ll be honest I was a little skeptical of getting this but I build pc’s and other stuff and sometimes I make a small mistake and I can’t catch it and the geek squad found and it was not expensive as I saved myself like 500 bucks and that was on seperate pc’s

I’ve purchased this before when I bought a laptop. I like having the unlimited geek squad services, since I am not too tech savvy. Also like that it covers all my tech gadgets

My Best Buy Total has been a great investment. I love the extra protection, discounts, and the peace of mind that comes with having Geek Squad support whenever I need it. The benefits make every purchase feel safer and more valuable. It has already saved me money and time, and the service has been smooth from day one. I highly recommend this membership to anyone who shops at Best Buy often.

I got this membership so I can have access to the geek squad, and it is so reasonably priced. For barely more than my repair I was able to get the membership, so now my family can get their devices repaired too. The employees there are all so helpful. An excellent experience.