Customer Ratings & Reviews

I purchased the membership for my new Apple iPad because I do not like Apple Stores or their customer service policies. I was very happy with the technician who helped me set up my iPad. He set it up exactly how I wanted it instead of how Apple wanted it and it was so easy and took way less time. I know it will be just as easy to make another appointment should I need help again.

Great addition to have to cover your purchases it gives you a piece of mind know that you are covered in the event something happens to your items

I had an unexpected problem with my laptop. I called the geek squad at the store they got me in quickly in only a couple of hours. My laptop was fixed and is working better than ever. It was ready to pick up the very next day. I can't thank them enough.

The membership is a real value. I have found the customer service responsive and able to resolve issues with honesty and clarity, which I sincerely appreciate. Customer service actually does what it says it will do. To me this is of the utmost importance.

"Excellent service and deals! The team at Best Buy helped me find the perfect plan and credit card for my new PS5. Their service was top-notch, and I'm loving my new console. Highly recommend!"

My husband and I have always returned to Best Buy whenever we are in the shopping mood. And Best Buy has never failed us, from the salesmen, Geek Squad and of course all their products, it is always a WIN, WIN deal. Thanks Best Buy! L&S H

I got this membership when I took my computer in to get fixed. They were able to fix my computer within a day and also updated the BIOS and drivers. It cost a bit more than I expected, but it's nice to know that I'm covered for a year.

This membership is the pinnacle. I rest assured that if anything is ever dynamically uncontrolled with my computer, I can take it in to the Geek Squad and they are fast to fix the issues in the most professional manner. They are very knowledgable and explain what the issues are so that I understand. And with all of the value you have with this card, my total buying experience at Best Buy is superb!

The My Best Buy Total™ Yearly Membership, priced at $179.99 annually, offers an extensive suite of benefits tailored for tech enthusiasts. Members receive up to 24 months of product protection on most new Best Buy purchases, including AppleCare+ for eligible Apple products, ensuring peace of mind for your tech investments. Additionally, the membership includes 24/7 Geek Squad® tech support, providing expert assistance for all your devices, regardless of where they were purchased. Enjoy exclusive member prices, early access to sales, free 2-day shipping, and a 60-day return window on most products. This comprehensive package is ideal for frequent Best Buy shoppers seeking enhanced support and protection.

Total lifesaver!!!! The membership is totally worth it!!! My laptop fell off the bed and I thought it was beyond repair!!!! With my membership and low deductible I was able to easily get my laptop repaired and it’s good as new!!!!! I’m so glad I had it on auto renew and never cancelled it!!!

My Best Buy Total has been a great value. The protection plans alone have saved me money, and Geek Squad support is super convenient when I need help fast. Discounts, peace of mind, and easy support make this membership a no-brainer.

I saved a lot of money in the geek squad department. Not only did I save money there when I needed to get my laptop repaired, I’ll have a full year of service through Best Buy membership.

My husband and l love our Best Buy/Geek Squad membership. We don’t ever want to be without it again. We had to cancel our membership a few years ago due to a financial hardship. Thankfully, we have it back again and are so grateful that we do. The Geek Squad installed everything we need on our new laptop, and they are so patient with older people like ourselves (78 years old).

This service was just what I needed. Technician was very helpful, because of the advice I was able to save hundreds of dollars. Very grateful.

I purchased the prime service contract for the Geek Squad to repair both my iPhone and Laptop both in the same week. They spent time with me explaining in detail what the issues were and what to expect in future performance based on my usage history. I was very pleased with service and will certainly return again. Thank You!

This is a mess if you buy anything from Best Buy it is best to have the geek squad on your side. Nowadays technology is super hard so if you get the Best Buy total membership, the geek squad is on your side. It’s so easy to get in touch with the geek squad. This is a mess if you buy anything trust me.

Love this membership. Basically paid for itself when the Geek Squad transferred data and set up my new Apple laptop overnight. Also peace of mind in case anything goes wrong. They have repaired my laptop in the past and even recovered lost data. Worth it!

The membership pays for itself over time. If you buy a lot of electronics, computers, etc. you should have this plan. On numerous occasions I've had to use them for computer upgrades, which were free, or mounting a TV and a ton of other things. If you do installs for your vehicle, it all plays a part. Plus, you get more time to return an item then if you're NOT a member.

It is necessary to have support on both equipment and software. Best Buy helped me tremendously when I had an issue last year. Thank goodness this annual support membership was in place.

This membership has been quite helpful. I have used the Geek Squad services several times setting up my new laptop. They have been quite helpful transferring data and explaining functions.