Customer Ratings & Reviews

The Geek Squad support was beyond fantastic. This was the first time I used the talents of the Geek Squad. I had a computer virus that caused me serious problems. They were able to fix everything online. Moving forward, I will always have this membership.

Since, I have this membership only one month and only one application, I don't have an overall appraisal of its viability. The one use suggests good results for rest of year. A possible negative is the high price.

I wanted to take these back on day one because the volume was low. I called my son and told him to drive with me back to Best Buy. He went into my computer settings and pressed volume up and now I’m loving these. Quality of sound and blocking out noise is superb.OMG it would have been the ultimate mistake yo take these back. Definitely will get my husband some of these for his bday in November.

Every time I go in here, everyone is so helpful and amazing.I give it five out of five stars and we'll come back anytime.I have any issues because of how amazing the staff is.

I signed up for Best Buy’s Total Membership and it has quickly paid for itself. The free 2-day shipping, exclusive discounts, and included protection plans give me peace of mind with every purchase. What I really appreciate is the tech support access—it’s great knowing I can get quick help whenever I need it. Add in the savings on installations and services, and it’s a no-brainer for anyone who shops at Best Buy regularly. Overall, the membership makes shopping easier, safer, and more rewarding. Highly recommend it if you want extra value and protection on all your tech.

I've had the membership for several years and it has been well worth it to take your electronics to Geek Squad to be checked out and repaired if needed and multiple computers.

This membership gives me peace of mind when something goes wrong with any of my devices. Yearly clean ups are wonderful. If I were to try to repair one of my devises (TV for example) the repair without the membership Would cost more than buying a new replacement device.

THE MEMBERSHIP IS A GREAT HELP IF YOU EVER GOT STUCK ON SOMETHING, JUST A CALL AWAY AND THEY WILL HELP YOU. KEEP UP THE GOOD WORKS.

The membership is amazing You get discounts on a lot of things that a lot of people don't even know about you can go into Best buy and get out faster and if you call them they'll stay on the phone with your hour until you understand or get the problem fixed

This membership allowed me to have everything moved from my old computer to my new computer along with setting up the new computer. It will allow me to have any issues resolved for this next year.

We really like having this membership. It is a very good value especially for the unlimited Geek Squad support of various products. We are glad for the peace of mind of getting continued protection plans on our purchases.

Professional & Balanced Review “I’ve been really happy with my My Best Buy Total™ membership credit card so far. The rewards add up quickly, especially on electronics and appliances, and the exclusive offers and financing options make big purchases much easier to manage. The customer service has also been reliable and easy to reach whenever I’ve had questions. Overall, it’s a great card for anyone who shops at Best Buy often and wants to save while earning perks

I love the fact we got the 179.99 package. It feels wonderful to go into the geek squad and they solve the problem immediately. We are very happy when we go into the store cause everyone is so very friendly and supportive and knowledgeable. All the employees are expert in the whole store. We love everything we bought at Best Buy and it’s top quality and we love the wide selection of everythin* they carry.

Geek Squad - took two attempts on phone totaling about 70 min. Asked manager to call me - he did but told me to go to the store to order. Went to the store. 3 efforts 3 prices ranging from 50 - over $400. You have a very poor system for a company sellin tech

This is a a great investment for myself and my appliances for in reference to no worries in case something happens it is a great relief knowing it is place thank you to the Best Buy customer service for answering any of my concerns and questions

This membership is a good value for the coverage. It is helpful and peace of mind to know that help and information is available.

I buy enough from Best Buy that I've had this protection for many years running. It seems I'm constantly on the phone taking advantage of Geek Squad remote sessions and love the fact that even if damage occurs because of my own fault, I'm still covered

I have found that having the Total membership is one of my best investments. There have been many times over the years that it has come in handy. The people in the Geek Squad have been a great help in solving my problems or in giving me information that I need. I am so glad to have this coverage because technology is going to fast for many older people.

They are always there to help. I also appreiciate the online help we can get My husband is disabled and can not get out to take the product to the store. Online people are patient and help.

As a frequent shopper at Best Buy, I recently opted to invest in their Total Protection Plan, and I'm pleased to share my experience with it: Coverage: The Best Buy Total Protection Plan offers comprehensive coverage for a wide range of electronic devices, including laptops, smartphones, tablets, and more. What sets it apart is its all-encompassing protection against accidental damage, hardware failures, and even normal wear and tear. Knowing that my devices are safeguarded against unforeseen mishaps provides invaluable peace of mind. Convenience: One of the standout features of the Total Protection Plan is its hassle-free claims process. In the unfortunate event that my device requires repair or replacement, I can simply initiate a claim online or by phone, and Best Buy takes care of the rest. Whether it's a cracked screen, water damage, or a malfunctioning component, the process is streamlined and efficient. Quality of Service: I've been consistently impressed by the professionalism and expertise of the Best Buy service team. Every interaction, from filing a claim to receiving repaired or replaced devices, has been handled with care and attention to detail. The technicians are knowledgeable and responsive, ensuring that my devices are promptly restored to optimal condition. Value: While the Total Protection Plan requires an initial investment, I believe it offers excellent value for the coverage and peace of mind it provides. Considering the high cost of electronic devices and the potential expenses associated with repairs or replacements, the plan more than pays for itself in the long run. Plus, the added convenience of not having to worry about out-of-pocket expenses for unexpected repairs is priceless. Overall, I wholeheartedly recommend the Best Buy Total Protection Plan to anyone looking to safeguard their electronic investments. With its comprehensive coverage, convenient claims process, quality service, and excellent value, it's a smart choice for protecting your valuable devices and ensuring worry-free usage for years to come.