Customer Ratings & Reviews

I love it!!! Everything from the extended warranties to the putting on screen protectors on my phone!!! No hassles and always great service!!

The membership is worth it for a few reasons to me. The most important one to me is extra protection at no additional cost. If something is wrong you can call up Geek Squad to troubleshoot and if not they will try to come out and take a look.

This membership was a real value. I needed to have my laptop looked at for a performance issue and the cost of the membership was less than the diagnostics. So, it made perfect sense and I now have some added perks with the membership.

this membership is a real value. Member prices, plus unlimited geek squad support are great. Also, love the peace of mind of getting protection plans on our purchases.

This membership is a money saver! Instead of having to purchase insurances for your items like phones and cameras it allows you to only pay the membership price and all of your devoces bought with them automatically covered with the membership. In total i have my smasung s25 plus, galaxy watch, two ring cameras, and a battery. Money saver and great perks!

Very much liked what the total membership program offered and looking forward to a smooth transition and data transfer from my old desktop computer. I have confidence in the team and will soon be in to make my total Best Buy purchase working at top speed!

They took very care of me as though I was in a wheelchair. They treated me very respectful and helped me and answered all my questions and help me decide to buy a new tablet which I love. The sales guy Mario was very helpful. He met me get everything I needed for my tablet, and he also helped with me with my phone which needed a new screen protector.

Best Buy Really holds to the name when it comes to having the Total Membership. It's becomes hassle free. I promise if anything goes wrong with any item that is on your total Membership they will correct the situation. Hassle free. The Best Buy is peace to It's name.

The membership was more economical than separately paying for individual sessions.I wouldn't normally need multiple sessions like this, but it was an unusual situation.

We have had the Geek Squad for many years and the price continues to go up and yet this is a very good bargain. It seems expensive until your computer is not working or working slowly. They have always been friendly and helpful and we will continue with the service. Thanks Geeks.

Love the membership, but have had issues with staff knowing the rules that come with it. Communication is key, but I respect the value it brings.

The overall experience would have been five stars if the sales rep had not misspelled my name on the account. It shows as Rod and my name is Rob. In any case Molly from the Geek Squad was excellent and deserves a five for her efforts and explanation of the new desktop. If you could change my name to Rob Svendsen that would be great!

“I’ve been a yearly member of Best Buy, and I can honestly say it’s been worth it. The extended return window has given me peace of mind on big purchases, and the exclusive member pricing has already saved me money on items I was planning to buy anyway. I also really appreciate the tech support—it’s reassuring to know I can reach out when I run into an issue with my devices. Overall, the membership feels like it pays for itself through the benefits and convenience. I’d recommend it to anyone who shops at Best Buy regularly.”

As a Best Buy Total Member, my experience purchasing high-end products has been exceptional. I regularly buy Apple MacBooks for both personal and business use, DSLR high-end Sony A7 S3 cameras and lenses, DJI drones, Apple Watches, and iPads from Best Buy. The protection and benefits provided by the Total Member program have significantly enhanced my shopping experience. One of the greatest advantages is the comprehensive protection that comes with being a Total Member. Knowing that my valuable purchases are covered by a robust warranty plan provides immense peace of mind. This is particularly important for high-end items like MacBooks, Sony cameras, and DJI drones, where repair or replacement costs can be substantial. The member savings are another standout feature. The exclusive discounts and special offers available to Total Members have allowed me to save significantly on a wide range of products. Whether I’m upgrading my tech gear or adding new equipment to my collection, these savings make a substantial difference. In addition to financial benefits, the program also offers several practical perks. Expedited shipping ensures that my purchases arrive quickly and efficiently, which is crucial for both personal and business needs. Priority customer service means any issues or inquiries are handled promptly and professionally, enhancing the overall shopping experience. The flexibility of the membership, such as monthly warranty extensions for a minimal fee, adds further value. This feature allows me to manage my expenses better while still enjoying extended protection for my purchases. In summary, purchasing high-end products like Apple MacBooks, Sony A7 S3 cameras, DJI drones, Apple Watches, and iPads from Best Buy as a Total Member has been a highly rewarding experience. The protection, savings, and additional benefits make this membership an outstanding investment. I highly recommend the Best Buy Total Member program to anyone looking to maximize the value and security of their purchases.

The Geek Squad did an excellent job of arriving on time and being efficient and effective! Also, the sales person who took my order in the store was very customer-oriented. Yesterday I made another purchase - a new ipad. The sales person who helped me was very good and the Geek Squad again was great.

Ideal if you buy a lot of tech products. The 24 month coverage and extended return policy make it more than worth it!

This has been a life saver! I have needed repairs and it’s always great when they tell me it won’t cost nothing because I’m a member.

Best Buy probably the best electronic store since RadioShack unbelievable expertise in every department great phenomenal customer service very fair priced and very great advantages to membership offers 10 out of 10 were recommended and do recommended to every friend and everybody possible thank you, Best Buy

We get this every year through total tech. It always pays for itself. People at BB are the nicest so I will always want to go there (Monroe , LA). This adds the extra 2 year plans automatically. What’s not to love?

Geek squad was very friendly, helpful and quick to get my computer up and running again for me in no time. Very happy with the service they provided.