Customer Ratings & Reviews

It’s really good to have esp u save on warranties so your product is protected for 2 years plus when anything goes on sale you can get that price also

This plan gives you everything. Special sales, discount prices, extended warranty, repairs, online assistance great customer services and great customer satisfaction

always resisted 'Help' BUT this is great The Geek squad is great....glad I bought this service ....it has done alot and helped me learn how to learn!

The Geek Squad support is the best. No matter where in the world I am, they access my laptop and fixes everything. I have a trustworthy support no matter where I am.

I love the sense of security that this membership provides for the price. It pays itself off in the long run! Well worth the investment

I have made use of Best Buy Total Tech and the Geek Squad for several years. I enjoy the unlimited Geek Squad assistance. Had it not been for the Geek Squad I would still be trying to set-up my new lap top so it would be usable. Every issue I had I called on the Geek Squad for help. I was not able to load or find HP Smart that needs to be linked to my printer. The tech knew what I was talking about, found the HP Smart info in the system, ran the process to attach it to my lap top and added this interface to my desktop. Another tech was able to attach Gmail under Google to my laptop which I was not able to find. Each technician was thoughtful, courteous, patient and ensured they had addressed my issues prior to disconnecting from my lap top and closing their case. I also need to learn the different features under Windows 11.

The membership is a great value. In addition to all computer and electronic purchases, I now started purchasing appliances and have purchased my iPhones for the warranty protection that covers all these items. Again, a great value.

This membership has been wonderful for me and my family. The extra warranty, some discounts, and many other perks. I have been a member for many years and plan to continue to do so.

This membership gives you piece of mind and is a real value if you are a techy. It’s like life insurance for your gear.

I purchased the total membership and I have already saved twice as much as the membership cost. I am a happy customer and will continue doing business at Best Buy.

I can’t say enough about the experience of dealing with Best Buy staff. From walking in the door to bringing home different items. Plus my recent refrigerator. Wide range of options. My next purchase will be a vacuum cleaner. I was out of the country. And my credit card experience was awesome. thank you

The deals, the deals, the deals are amazing!!! You get exclusive sales and discounts. Plus all my devices are insured so I don’t have to pay separately to my cell phone company or home renter/owners insurance. Also when you break down the monthly payment it’s cheaper and you get so much!

This membership is a great value. It paid for itself with the set up of the computer and the software. I have not had to call about anything because it was so well explained when I picked up and set up the computer and software. Very happy with the results.

The membership is worth it for a few reasons to me. The most important one to me is extra protection at no additional cost. If something is wrong you can call up Geek Squad to troubleshoot and if not they will try to come out and take a look.

This membership is a money saver! Instead of having to purchase insurances for your items like phones and cameras it allows you to only pay the membership price and all of your devoces bought with them automatically covered with the membership. In total i have my smasung s25 plus, galaxy watch, two ring cameras, and a battery. Money saver and great perks!

They took very care of me as though I was in a wheelchair. They treated me very respectful and helped me and answered all my questions and help me decide to buy a new tablet which I love. The sales guy Mario was very helpful. He met me get everything I needed for my tablet, and he also helped with me with my phone which needed a new screen protector.

As a Best Buy Total Member, my experience purchasing high-end products has been exceptional. I regularly buy Apple MacBooks for both personal and business use, DSLR high-end Sony A7 S3 cameras and lenses, DJI drones, Apple Watches, and iPads from Best Buy. The protection and benefits provided by the Total Member program have significantly enhanced my shopping experience. One of the greatest advantages is the comprehensive protection that comes with being a Total Member. Knowing that my valuable purchases are covered by a robust warranty plan provides immense peace of mind. This is particularly important for high-end items like MacBooks, Sony cameras, and DJI drones, where repair or replacement costs can be substantial. The member savings are another standout feature. The exclusive discounts and special offers available to Total Members have allowed me to save significantly on a wide range of products. Whether I’m upgrading my tech gear or adding new equipment to my collection, these savings make a substantial difference. In addition to financial benefits, the program also offers several practical perks. Expedited shipping ensures that my purchases arrive quickly and efficiently, which is crucial for both personal and business needs. Priority customer service means any issues or inquiries are handled promptly and professionally, enhancing the overall shopping experience. The flexibility of the membership, such as monthly warranty extensions for a minimal fee, adds further value. This feature allows me to manage my expenses better while still enjoying extended protection for my purchases. In summary, purchasing high-end products like Apple MacBooks, Sony A7 S3 cameras, DJI drones, Apple Watches, and iPads from Best Buy as a Total Member has been a highly rewarding experience. The protection, savings, and additional benefits make this membership an outstanding investment. I highly recommend the Best Buy Total Member program to anyone looking to maximize the value and security of their purchases.

I love it!!! Everything from the extended warranties to the putting on screen protectors on my phone!!! No hassles and always great service!!

Very much liked what the total membership program offered and looking forward to a smooth transition and data transfer from my old desktop computer. I have confidence in the team and will soon be in to make my total Best Buy purchase working at top speed!

This membership was a real value. I needed to have my laptop looked at for a performance issue and the cost of the membership was less than the diagnostics. So, it made perfect sense and I now have some added perks with the membership.