Customer Ratings & Reviews

I love my total membership. I was able to get assistance installing a new software and some assistance in how to use it. It’s like having IT on retainer.

Ideal if you buy a lot of tech products. The 24 month coverage and extended return policy make it more than worth it!

This Member ship is great ! I had a problem with one of my apple laptops and they helped me fix it at no extra cost !

Great people to work with, we always have had our questions Answer.\nEd.\nThey are quick to respond to your questions

We have continued to keep our membership for years. So many advantages with this membership. Absolutely worth it.

The Geek Squad did an excellent job of arriving on time and being efficient and effective! Also, the sales person who took my order in the store was very customer-oriented. Yesterday I made another purchase - a new ipad. The sales person who helped me was very good and the Geek Squad again was great.

It's great to have tech support and it has come in handy. Plus, a membership covers all devices bought at Best Buy.

First time I've ever joined the program. Seems a little too high but give apple expensive to repair laptop screens make it worth the cost.

Havent had the opportunity to use it yet. Slightly bothered because one staff member told the plan covers all my product repairs for as long as I have the membership, then the next staff member tols me that its only a 20% discount on repairs. I hope it covers ot all because if not I'm cancelling my membership

Best Buy probably the best electronic store since RadioShack unbelievable expertise in every department great phenomenal customer service very fair priced and very great advantages to membership offers 10 out of 10 were recommended and do recommended to every friend and everybody possible thank you, Best Buy

This is my absolute first time purchasing with best buy online. I have wanted to buy the new Samsung S24 Ultra 512GB Since it came out in January this year but with my new job I had absolutely no time especially having my carrier as Metro PCS which requires not only to find one unlocked but then finding time to go to Metro and switch my phones over. There was 1 of the exact phone and case that I wanted left in the Pembroke Pines store I made it just in time. I could not afford the entire amount upfront and I instantly got approved for not only the Best Buy credit card but also the 24 month financing. I was the happiest person in the world until I checked my Email receiving registration for my new credit card only to find out my fault doing a typo error on my social security number only made it impossible to fix until I spoke to this amazing lady that notated every detail on my account with everything that happened so i wouldn't even have to repeat anything to finalize the fix once I receive my actual credit card in the mail. So not only 5 stars to the best buy store, the best buy online/phone technical support, the online pick up order customer service, the floor associates as I was also buying something else very helpful to last but not least the cashiers 5 stars to everyone of you and I am by far Probably one of your happiest customers and in love with my new phone

I have my computer serviced by Best Buy, to me it's very reliable and have been using them for a few years, I will never go to any other facility to have work done on my computer, never know what information they will be trying to retrieve, so I trust BB, because IF anything should arise or happen THEN I know by whom, So I do trust BB and will continue to use them and for any other electronic purchase. My daughter also just purchased a GE washer and Dryer, and she can't wait to get it home delivered. THANK YOU BB!

This has been a life saver! I have needed repairs and it’s always great when they tell me it won’t cost nothing because I’m a member.

THE MEMBERSHIP IS A GREAT HELP IF YOU EVER GOT STUCK ON SOMETHING, JUST A CALL AWAY AND THEY WILL HELP YOU. KEEP UP THE GOOD WORKS.

We get this every year through total tech. It always pays for itself. People at BB are the nicest so I will always want to go there (Monroe , LA). This adds the extra 2 year plans automatically. What’s not to love?

Geek squad was very friendly, helpful and quick to get my computer up and running again for me in no time. Very happy with the service they provided.

I hear others complain about getting servicing or help with PC issues & I tell them to get a My Best Buy Total membership. It has been a life saver for me to have their knowledge/skills available anytime I need them. I have used their Geek Squad services many times. I am a very satisfied customer.

Total Membership has been a wise purchase. Great Geek Squad access is especially nice with the purchase of a new laptop and all the electronics we have plus the appliance’s we have also purchased.

Greatest back up and service I could ask for. They make every effort to resolve any issue and go above and beyond!.

Very satisfied with purchase price was very competitive Geek Squad service was outstanding overall satisfaction 10.