Customer Ratings & Reviews

we have always had great experience with Best Buy. Customer service is great. We feel very good about the quality of customer service and the quality of products we have received.

The value you receive with this plan is unparalleled in the retail market these days. I have used it and it was a breeze. I do not know why anyone would buy something expensive at Best Buy and not get this add on.

We love Best Buy app. Easy to use and shopping is great you can get any sales item and just drive there for pick up or curbside. It doesn’t get any easier. We have the protection plan too and it’s awesome covers a lot of fixes on products. Best Buy our favorite store!

The best part of Best Buy! All my items are covered and I have access to Geeksquad to fix my computer if something happens. I love that you can also get free trainings with Geeksquad all for $200 bucks can’t beat it

The best value is the warranty on everything you buy. Game systems are always having problems especially when kids have them in their hands

Year after year my membership has paid off. Great service & best Geek Squad experts. Deals every day & good protection offers.

Great customer service and walk through! Appreciated all the extra information. Rather know all then know some

Always satisfied with my purchases and customer help. I always check Best Buy before purchasing anywhere else.

This membership is a great value. Geek squad is great and always helpful. Ready to assist with all my concerns

Outstanding in-store (Salem, NH) Geek Squad/Customer Service. Ray took the time to understand my needs ad made several suggestions on possible options. I was positively impressed with his knowledge and description of my options. Ray also waited on me more recently on another technical matter (also at the Salem, NH store) and once again he took the time to listen and suggest possible actions. Outstanding effort on his part. Most Highly Recommend Ray !

This membership helped me take care of a number of computer issues for quite a bit less than if I had had to pay for the individual services and it gives me the peace of mind I need in case I have other issues. I have to take care of the family devices, so having this service is a big deal.

I like the My Best Buy Total but wish there was a lower price for Senior Citizen on a set income. In Addition I purchase a Security Outside home Camera at a great discount price but the cost to install the light is over 100.00 dollars.

Fast and friendly service. Geek squad is very knowledgeable and helpful

Customer service was great and the tech walked me through the transfer of my data and function of the New Computer and clear communications on the New Apps

The support I get is some of the best service I have ever had . All the staff I have had help made sure I had everything I needed and showed me where I was going wrong on how I was using the computer and showed me the right way.

I like the ease of contacting Best Buy and letting them handle the logistics and answer all my questions. Free delivery and installation is also a huge plus. If I need a repair they handle the appointment setting and the cost is covered! Easy and way less stressful than having to do it all myself.

Love this membership it’s great to have automatic warranty on everything we buy and the geek squad is super helpful worth every penny

This membership is a real value, without this device it would be difficult to understand why my device breaks down regularly or freezes frequently.

The is so nice to have. We have used the membership multiple times and definitely get our moneys worth. Easy to use and great customer service.

I have been a Total member for many years, and it has saved me a lot of money and when needing help with a repair or device set up.