Customer Ratings & Reviews

This membership is a money saver! Instead of having to purchase insurances for your items like phones and cameras it allows you to only pay the membership price and all of your devoces bought with them automatically covered with the membership. In total i have my smasung s25 plus, galaxy watch, two ring cameras, and a battery. Money saver and great perks!

This membership paid for itself. I purchased a couple of high-dollar items and was informed that if they went on sale within 60 days, because I purchased the membership, I could come back and be price-matched and refunded the difference, so I would essentially get the sale price. Within about 4 weeks, they were both on sale and I got the refund. Definitely worth it for the money it saved me.

I purchased our membership in early October and have used it, gratefully and successfully, many times already. We are in our late 70s, purchased a new computer etc and while somewhat computer saavy, Geek Squad's assistance, patience and expertise getting us set up and running took the stress right out of it! Its a relief and comfort to know they are but a phone call or store visit away.

I love this membership. The value is great for the help we have had for our computers and phones. We get check-ups a couple times of years and the Geek Squad is able to help clean up our devices and gives us recommendations without pressure. I would purchase the protection plan for ease of mind. I am always skeptical of purchasing such plans, however this plan has been a benefit for us as we have purchased it three years now. I highly recommend it, even if you are well versed with the ins and outs of electronics.

I’m a member in Best Buy and also a member Greek squad I have my gaming lots of fix and the process was pretty quick before the due date so that’s pretty awesome I’ve been going to Best Buy for a while. Don’t remember, but it’s the best place to buy anything that you like. Good discounts. Also good employees they do a great job what they do five stars for me.

The My Best Buy Total membership is totally worth it. The exclusive member pricing alone helps me save a lot, and the included Geek Squad support has been a lifesaver for quick fixes and tech questions. I also love that my purchases are automatically protected, so I never have to worry about damage or issues down the road. Excellent value and service all around!

Had a virus issue with my Samsung laptop. Geek Squad was very helpful in getting me the support I needed in a timely manner. Everyone I dealt with was knowledgeable and polite. My only complaint is that the GS can't tune-up my Samsung Note10 smartphone that I bought from Best Buy b/c they don't have a contract with Samsung for the parts??

Professional & Balanced Review “I’ve been really happy with my My Best Buy Total™ membership credit card so far. The rewards add up quickly, especially on electronics and appliances, and the exclusive offers and financing options make big purchases much easier to manage. The customer service has also been reliable and easy to reach whenever I’ve had questions. Overall, it’s a great card for anyone who shops at Best Buy often and wants to save while earning perks

I had let my membership go. But my old computer broke down and to get it looked over I really needed to get this service. It cost less than what I needed to have done would have without the membership. I am happy that I have it and they set my new computer up for free and took all the information they could off my old computer.

The membership is good if you buy something that would need protection, as you will receive 24 months protection with your Membership if you stay a member for the entire 24 months. However, some of the better benefits are no longer offered (free delivery, free installation and free haul away), which is not great. Geek Squad benefits are good.

I had a laptop failure and originally did not think of going to Best Buy. I contacted a local computer store and it was going to take a week before they'd even look at my PC. I am so glad I remember Best Buy. They got me in and running quickly. They were very professional and took a look while I was there to see if it was something they could handle quickly. I ended up having to leave my PC and within a few days it was fixed. I ended up having another issue a few months later - my drive failed - and so I went back again. They again did a nice job. I really like that they schedule appointments and can accept walk-ins. I never had to wait very long for assistance. I highly recommend this service!!! They make a frustrating event less painful!!

I just purchased this product for the first time and used the Geek Squad for the first time. My jury is still out on the value of this product. At this time, I would probably buy it again but I'm not 100% sure yet. Will review again after I use their services again.

Not only is this membership a real value but a life saver for my equipment and peace of mind. The Geek Squad are really awesome to work with. They really care about you and the problems you may have with equipment. I always recommend my friends here. They take what seems a heavy burden and lightens the load. Thank you very much to the squad.

Joshua in Best Buy Carson Valley, 911 Topsy Ln, Ste 250, Carson City, NV 89705 location is an absolute Super star. He helped me purchase an amazing Camera for my teenage daughter who just spent a week crying after she lost photos, and her SD card got corrupted from our T7. Joshua elaborately gave me all the benefits of becoming a My Best buy TOTAL member was so thorough and informational on all the benefits I Could not say NO. Step by step he walked me through the pamphlet and with all my purchases that would get their 24mo protection coming with my membership I've already utilized the $178 value IMMEDIATELY. Joshua and I did the math together and have already gained easily over $550 of just PROTECTION VALUE ALONE, on the side while being a member you get best buy "Member" Prices ON TOP of every perk that Best Buy and Geek Squad offer. Accidental coverage also! With a small fee you can get a $1200 item covered and if they can't do it, they send it off and they will get it done. Thank you, Joshua at the Carson City Nevada location you have given me such a sense of security with my items when shopping at Best Buy I WILL NO LONGER SHOP ANYWHERE else. I've already spent a 50minute drive out of my way to the Carson City Nevada location 3 times SPECIFICALLY to have Joshua help us out, He's Kind, Professional, Patient and he looks like a famous Viral Tik Tok'er that we love watching. You have a Gem in your industry and his name is Joshua "Name tag says Josh"

Here’s a **5-star review** for Best Buy Totaltech membership, highlighting its best features and why it’s worth the investment: --- ### ⭐⭐⭐⭐⭐ **Best Buy Totaltech is a Game-Changer for Tech Enthusiasts!** I’ve been a Best Buy Totaltech member for over a year now, and I can confidently say it’s one of the best decisions I’ve made as a tech lover. Here’s why: 1. **Free 2-Day Shipping**: Every order I’ve placed arrives in just two days, without fail. No more waiting around for my gadgets—it’s like Christmas every time! 2. **Extended Return Window**: The 60-day return policy is a lifesaver. I bought a laptop that didn’t quite meet my needs, and I was able to return it hassle-free after a month. No stress, no questions asked. 3. **Free Installation and Tech Support**: I recently bought a new TV, and the free installation service was incredible. The Geek Squad team came out, mounted it perfectly, and even helped set up my soundbar. They were professional, efficient, and friendly. 4. **Exclusive Deals and Early Access**: I’ve saved hundreds of dollars on member-only deals and early access to Black Friday sales. The discounts on Apple products alone have made the membership fee worth it. 5. **24/7 Geek Squad Support**: Whether it’s troubleshooting my laptop at midnight or fixing my smart home devices, the Geek Squad is always just a call away. It’s like having a tech expert on speed dial. 6. **Discounted Repairs and Protection Plans**: I dropped my phone and cracked the screen, but with Totaltech, I got a 20% discount on the repair. Plus, the protection plans are way more affordable with the membership. ### **Final Thoughts** If you’re someone who shops at Best Buy regularly or invests in tech gadgets, **Best Buy Totaltech is a no-brainer**. The convenience, savings, and peace of mind it offers are unmatched. I’ve already recommended it to all my friends and family—it’s that good! --- This review captures the best aspects of the membership and emphasizes its value for tech-savvy shoppers. If you’re considering signing up, this should give you a clear picture of why it’s worth it!

Peace of mind and able to breathe easier. My mother was a victum of identiy theft, scared and already so much financial loss-I felt it was hard to see what our next step should be. The geek squad with best buy was very quick, professional and handled our situation with care and success. Thank you guys for your service, we will continue to use you.

The My Best Buy Total Year Membership is a fantastic value for frequent shoppers. It offers exclusive deals, early access to sales, and reward points on purchases that really add up over time. The perks extend to free shipping and special financing options, making big-ticket purchases easier. For anyone who shops at Best Buy regularly, this membership pays for itself and enhances the overall shopping experience.

The My Best Buy Total Year Membership is a fantastic value for frequent shoppers. It offers exclusive deals, early access to sales, and reward points on purchases that really add up over time. The perks extend to free shipping and special financing options, making big-ticket purchases easier. For anyone who shops at Best Buy regularly, this membership pays for itself and enhances the overall shopping experience.

When my laptop became sluggish the Geek Squad was able to clean it up and restore it to its normal speed and productivity. The Geek Squad is impossible to reach by phone, and the appointment system is strained - too many customers and not enough Geeks. I waited 3 days to get my laptop back which seemed lengthy, but I am happy with the outcome.

I took the year total service plan because I moved from a 2015 laptop to a New one. I wanted to be able to get help as well as have a protection plan for a year. I have had to use the Geek Squad 2 times and am loving the help. If you are moving to a whole new system, the total protection plan is the way to go. Would recommend it.