Customer Ratings & Reviews

It's insurance but it's really up to personal discretion on whether or not you will use it effectively to be worth the cost. For some I could really see it being worth it but there are some caveats. The member only discounts have been becoming more infrequent to that benefit (while great tbh) is now few and far between. The free shipping is nice but not worth the price. The protection plan is OK. Extended return window is nice. Again up to the person if it's worth it.

This membership saved me money on fixing my computer. The sales guy helped was very qualified and very nice and plesant to talk to.

I really missed the old total tech.Such amazing thing to offer back in twenty twenty I had no complaints out of it.I don't like the new way on, did it?But I see y'all finally fix some of the loopholes you put in there.Good job on that part wink wink

I’ve had this membership for 5 months and I must say that the tech support is worth it. Had a few to build a computer for a nephew but was so busy during the holiday season didn’t have enough time to actually build it. So I took it to Best Buy and after 3 days it was put together with minimal issues. So I’m terms of physical support I would definitely recommend. That being said the over the phone support is atrocious. I spoke to over 4 virtual tech support agents who seemed to struggle to speak/understand English which made troubleshooting software issues impossible. The outsourced support agents were not helpful at all with one of them not even understanding that if they minimized an application it goes away. An agent actually yelled at me over the phone for closing out a program for which they didn’t know how to reopen when I had watched them minimize it. Avoid their virtual support at all costs as it is absolutely terrible however I fully support their in store geek squad support as not only did they build an entire computer for me they were able to answer any questions I had as well as give me recommendations on future upgrades. Pros: Geek squad in person support is a 10/10 Best Buy member discounts Membership benefits giving you free trials Cons Virtual tech support In conclusion. I’d say get it if you have a custom built computer as the geek squad support is fantastic. However, if you do not live near a Best Buy do not count on their virtual support.

Like this membership, member pricing and Geek Sqaud service/support for a year. I'm impressed with this and the Lenovo Yoga!!

All of the products are working well. I have been buying products for 5 years or more. The products are high-quality.

I'm not much for telling friends or neighbors, "you need to join this." But i will suggest to them, to take a look. For the cost of joining My Best Buy Total™ membership, I think it's a fantastic deal.

Great support from the geek squad representative and gives me piece of mind knowing I have quality support.

Very helpful and convenient friendly representing when you call and ask for help Service very fast

This membership is a real value, member prices, member perks, and well worth it’s value for the price

Have not had a membership for long. The Geek Squad has been very supportive. My recent purchase of a printer was placed to be picked up, Later told the item was out of stock. Had to change to shipping it home and waited for three days to receive it. will contact technical support for assistance.

If you purchase many things from bestbuy then this membershipd is for you. The protection goes for most things you purchase at bestbuy. Financially makes sense for all the electronics instead of having to pay a sesperate amount for insurance.

Got a great deal in a new laptop and great, and fast, Geek Squad service when it picked up a virus! Absolutely love the Geek Squad

Only been a member for a short amount of time and the benefits are amazing. I have returned and exchanged a couple big price tag items no hassle whatsoever. One of which went on sale at a competitor for $300 less and they price matched for me instantly. Shoutout to the store on 1000 W North Ave in Chicago! Great team!

This membership is a must in our family! Well worth the yearly investment. Peace of mind too. When we have an issue, they resolve it. Top notch experts! Would not be with out Wb Root either! Have had both for over 7 years now and will continue! Can't go wrong with these plans!

This membership pays for itself in the discounts, rewards, Geek Squad support, and included warranties/Apple Care. I highly recommend membership to everyone!

Great deal for maintenance on my computer! Quick, efficient and problems are fixed as well as a "tune up" that was an unexpected extra. Everything explained so I could understand it!

Its nice to have the geek squad availabil for help with computers. Just wish yhe line wasnt so long. Even if u make an appointment. I wish the discounts were better too. I still xant afford a new laptop.

Very good! Has saved me hundreds if not thousands in repairs, the geek squad is always happy to help.

Is expense up front but really saves you money over the long term if you plan on making multiple upgrades/repairs to your devices.