Customer Ratings & Reviews

This membership is good. I bought it for the geek squad support and realized you get a lot of good perks with it like free Apple care+ when buying an Apple product.

With as many products as I buy yearly I'm happy to have this protection that is provided to me with my Total Tech Membership. I especially enjoy the help I get from Geek Squad and the 2 year protection or Apple Care+ I get on my products while having this memberships.

You get geek squad support with this plan I believe it'll be beneficial for all who use

The team was helpful and knowledgeable they were able to make my laptop like new again.

Great recommendation by the Geek Squad. Covered my repair & any possible future issues.

The BestBuy Geek Squad team at Vallejo was great. Addressed all the issues with 2 computers. The only reason this is not 5 stars is the phone service required to make appointments. Get rid of that "service". So frustrating that it makes me want to do business somewhere else.

Like I said if you get the total you’ll get two year geeksquad warranty on any product you buy packaged in for no additional costs. So instead of buying the warranty for $200 just get the yearly total membership.

Real value… Love the included protection plans on all our purchases!

I know not much regarding my perk but i fully intend to find it out!

This is a great value, and peace of mind, knowing help is available.

Excellent piece of equipment. My grandson thoroughly enjoys the addition to his PC. Great membership saves us at every turn.

Almost pays for itself if you have to have anything delivered installed returned or exchanged. Makes the process smoother and easier if they know you have Total. You might save enough if you have a few large purchases for the year.

The Best Buy total protection service is a great tool to have. the service is excellent. The Best Buy customer service is top notch. We recently bought a new computer and the Best Buy total package. We had the service in Illinois for many years. Now that we are in Virginia we are continuing this very useful service. Thank You!

The membership has been excellent. I get notifications of any sales that are going on especially through the holidays. And also the rewards that come with that and the extended warranties.

We used the geek squad already. We will see if we use the other benefits. We needed it at the time.

Being a member makes me feel safe about all of my tech I purchase through them at the best prices. I’m sad that DJI drones are no longer available, but I understand that’s outside of their control.

Great item just the perfect size for us. Great for coming in after grocery shopping and putting my extra items in the fridge. That way I have no space in my upstairs fridge.

Love it! We take our company laptops to their tech service and they handle everything with the utmost care. It is like a personal IT service!

This membership has been highly valuable to me so far. I have been able to get my issues resolved and questions answered. The Geek Squad is both courteous and knowledgeable. I appreciate both their honesty and professionalism. I feel confident that they will meet any future needs and have already recommended them to a few friends.

I recently had the pleasure of utilizing the TotalTech service at Best Buy, and I must say, it was an outstanding experience from start to finish. Their commitment to customer satisfaction and technical expertise is truly commendable, making them a go-to destination for all my technology needs. From the moment I walked into the store, I was greeted by a friendly and knowledgeable staff. They took the time to listen to my requirements and offered expert advice, guiding me towards the right products and solutions. Their patience and genuine enthusiasm for helping customers stood out, ensuring that I felt valued and confident in my decision-making process. The TotalTech team's technical prowess is unmatched. Whether I needed assistance with setting up a new device, troubleshooting a software issue, or seeking recommendations for accessories, they demonstrated deep knowledge and proficiency in their craft. They went above and beyond to address my concerns, explaining complex concepts in a clear and understandable manner. Their dedication to resolving technical challenges promptly and effectively was truly impressive. What sets TotalTech apart is their comprehensive range of services. They offer everything from device repairs and upgrades to data recovery and security solutions. Their commitment to staying up-to-date with the latest technological advancements is evident, ensuring that they can assist customers with a wide array of needs. This versatility provides peace of mind, knowing that TotalTech has the expertise to handle any technology-related situation with finesse. The convenience factor cannot be overlooked. Best Buy's TotalTech offers both in-store and remote support, allowing customers to choose the most suitable option based on their preferences and circumstances. This flexibility is invaluable, especially during times when remote assistance is more convenient or when urgent assistance is required. Another aspect that impressed me was the transparency and fair pricing of TotalTech's services. They provided detailed explanations of the work required and offered upfront cost estimates, allowing me to make informed decisions without any surprises. Their dedication to providing exceptional value for the services rendered is truly commendable. Overall, my experience with TotalTech Best Buy was nothing short of excellent. The combination of their friendly and knowledgeable staff, technical expertise, comprehensive services, and fair pricing makes them a top-tier service provider in the technology industry. Whether you need assistance with troubleshooting, repairs, or upgrades, TotalTech Best Buy should be your go-to destination. I wholeheartedly recommend their services to anyone seeking exceptional technical support and a seamless customer experience.