Customer Ratings & Reviews

I love it! Being a member has saved me a lot of money and aggravation. It has fixed my computer, helped with the software, set up my Apple Watch, paired my air pods with my iphone, and more. Geek Squad always a available.

Geek squad has been super helpful on previos purchases, therefore without a doubut I bought this membership after buying my new cellphone

The $179.99 Total membership offers more than just a price tag—it’s like health insurance for your electronics, but with added perks. Let’s break it down: Product Protection: With Total, you get up to 24 months of product protection on qualifying items during your active membership. That’s peace of mind for your gadgets and gear. Free 2-Day Shipping: Need that new computer or TV quickly? Total members enjoy free 2-day shipping on eligible items. No waiting around! Extended Returns and Exchanges: You have a generous 60-day window to return or exchange items. No rush, no stress. Exclusive Member Deals: Total members get access to exclusive deals on software and selected items. It’s like being part of an exclusive club. Two Claims Per Year: Unlike the Geek Squad Protection Plan, which allows only one claim, Total lets you make two claims per year. Accidents happen, and Total has your back. Service Fee: When you file a claim, there’s a service fee at the start. But here’s the upside: you can retry several times as long as you’re an active Total member. Monthly Protection Plans: After the first year of product protection, you can choose an extended monthly protection plan for specific items. Flexibility is key. Cost Breakdown: Yes, $179.99 might sound hefty upfront, but it’s only $15/month—not much more than an Amazon Prime subscription. And for what you’re getting, it’s a no-brainer if you’re shopping for electronics like a new computer, TV, or Home Theater sound system. So, think of Total as your electronic guardian angel—it’s got your back, and it won’t break the bank!

The $179.99 Total membership offers more than just a price tag—it’s like health insurance for your electronics, but with added perks. Let’s break it down: Product Protection: With Total, you get up to 24 months of product protection on qualifying items during your active membership. That’s peace of mind for your gadgets and gear. Free 2-Day Shipping: Need that new computer or TV quickly? Total members enjoy free 2-day shipping on eligible items. No waiting around! Extended Returns and Exchanges: You have a generous 60-day window to return or exchange items. No rush, no stress. Exclusive Member Deals: Total members get access to exclusive deals on software and selected items. It’s like being part of an exclusive club. Two Claims Per Year: Unlike the Geek Squad Protection Plan, which allows only one claim, Total lets you make two claims per year. Accidents happen, and Total has your back. Service Fee: When you file a claim, there’s a service fee at the start. But here’s the upside: you can retry several times as long as you’re an active Total member. Monthly Protection Plans: After the first year of product protection, you can choose an extended monthly protection plan for specific items. Flexibility is key. Cost Breakdown: Yes, $179.99 might sound hefty upfront, but it’s only $15/month—not much more than an Amazon Prime subscription. And for what you’re getting, it’s a no-brainer if you’re shopping for electronics like a new computer, TV, or Home Theater sound system. So, think of Total as your electronic guardian angel—it’s got your back, and it won’t break the bank!

its good, but I'm no feel i select this, Because the vendor no explain me what concern this membership. this only observation

The best service and price that I had in a long time, very friendly willing to listen and take care of the problem I was having, and when I got it it was just like it was when it was brand new Thank you very much

This is a great plan. Bought my 2 Bose flex max speakers in Nov and they went on sale in Dec. They gave me the sale price and got the difference back. Plus it covers all my electronics from Best buy.

Great experience. The salesman was very informative and patient while wife was making selection.

This membership is a really great value having access to the geek squad rocks

I've been a loyal Best Buy customer for years, and when I heard about the Totaltech™ Yearly Membership, I was intrigued. I decided to give it a try, and I must say, it has been a worthwhile investment overall. First and foremost, the benefits of the Totaltech™ membership are impressive. The free Geek Squad support alone makes it worthwhile, especially for someone like me who often needs technical assistance with various gadgets and electronics. Whether it's troubleshooting a computer issue or setting up a new smart home device, the Geek Squad experts have been knowledgeable and helpful. The 24/7 tech support is undoubtedly one of the standout features of this membership. I can reach out to the Geek Squad at any time, and they are always prompt in responding and addressing my concerns. This level of support has saved me from many frustrating situations, and I feel much more confident trying out new tech products with the knowledge that help is just a phone call away. Another great aspect of Totaltech™ is the exclusive member-only deals and discounts. Throughout the year, I've been able to score some fantastic deals on various electronics and accessories, which has easily covered the cost of the membership itself. However, there are a couple of areas where Best Buy could improve the Totaltech™ Yearly Membership. Firstly, the range of eligible products for member discounts could be expanded. While there are great deals on certain items, I often find that some of the latest and most popular gadgets are excluded from these discounts, which can be a bit disappointing. Additionally, the membership would be even more enticing if it included additional perks, such as early access to new product launches, or special events for members. Including these kinds of benefits would further enhance the value of the membership and provide an extra incentive for customers to sign up. All in all, the Totaltech™ Yearly Membership from Best Buy is a solid offering, especially for frequent tech shoppers and those who need regular tech support. With the Geek Squad at your disposal and access to exclusive deals, it's a no-brainer for tech enthusiasts. However, there's room for improvement to make it an even more compelling option. I'll definitely be renewing my membership for another year and hope to see even more benefits added in the future.

I love Best Buy everyone is so friendly. I’ve never been so confident with a purchase or experience like I’ve had with this store it’s beyond just business transactions I feel like I’m welcome. And I also love that there’s young people working There often. Nevertheless Best Buy is my favorite. I’d say my family combined has well on spent more than 100k in the past 30 years shopping Here.

I purchased a TV from Best Buy and have been extremely happy with it. We had the Geek Squad deliver and install it and they were phenomenal!! Becoming a member was such a great decision!!!

A great deal. Due to identity theft, had to have 2 devices wiped. the Geek Squad was very helpful in doing this as well as helping me load back what was on my computers. The only downside is getting an appointment in a timely manner.

I had purchased the insurance a few years back to insure my drone (A DJI Air 2s). While a bit skeptical of the coverage, the employee insisted that it would cover the drone in case of any issues. Fast forward a year, and the drone had issues. Best Buy replaced the drone for me, minus a restocking fee that I knew I would be responsible for, and they did it the same day. I didn't need to reschedule any work after that happened, which was incredibly helpful.

Good discounts, notice on promotions, Geek Squad assistance either on the phone or in-store. Great when you live 30 miles from the closest Best Buy.

I really didn;t know how much value adding the unlimited geek squad would bring me. I can't live without them.

This membership is a real value. My computer was hacked twice in a month; after the second, I took it to Geek Squad at Best Buy. Fixing that problem would have cost $150, but for a few extra dollars I now have a full year's coverage (insurance, basically) that if I have any other problem with that computer or my iPhone, Geek Squad will help resolve the issue!

Worth the price. I got a refund for a lower price within 60 days of purchase. Free shipping and use of Geek Squad cant be beat.

I love that i can have all my electronics covered for one low price for two years. It is totally with the membership.

The Best Buy total membership is awesome! Especially if you buy things frequently from Best Buy! Love the automatic 2 year protection plans.