Customer Ratings & Reviews

Got a killer deal on a open box laptop and added the BB premium and it has been amazing and a peace of mind and also all electronics I buy moving forward get auto coverage from the membership and prime like 2 day shipping for online orders.

I’ve truly enjoyed my Best Buy membership and the value it brings. From exclusive member pricing to faster delivery options and special promotions, it’s been worth it. The added perks, like extended return windows and access to tech support, make shopping so much easier and give me peace of mind with my purchases. The customer service has been friendly and helpful, whether I’m shopping in-store or online. I also appreciate the convenience of earning rewards points with every purchase, which I can redeem on future buys. Overall, my membership has saved me both money and time, and I would definitely recommend it to anyone who shops for electronics or appliances regularly.

Caden at the Springfield location was incredible. He took care of me receiving my new Dell desktop computer. He was patient and answered all of my questions and provided exceptional service. He took care of everything I needed. I appreciated his kind and professional service.

The My Best Buy Total™ Yearly Membership, priced at $179.99 annually, offers an extensive suite of benefits tailored for tech enthusiasts. Members receive up to 24 months of product protection on most new Best Buy purchases, including AppleCare+ for eligible Apple products, ensuring peace of mind for your tech investments. Additionally, the membership includes 24/7 Geek Squad® tech support, providing expert assistance for all your devices, regardless of where they were purchased. Enjoy exclusive member prices, early access to sales, free 2-day shipping, and a 60-day return window on most products. This comprehensive package is ideal for frequent Best Buy shoppers seeking enhanced support and protection.

Peace of mind and able to breathe easier. My mother was a victum of identiy theft, scared and already so much financial loss-I felt it was hard to see what our next step should be. The geek squad with best buy was very quick, professional and handled our situation with care and success. Thank you guys for your service, we will continue to use you.

The My Best Buy Total Year Membership is a fantastic value for frequent shoppers. It offers exclusive deals, early access to sales, and reward points on purchases that really add up over time. The perks extend to free shipping and special financing options, making big-ticket purchases easier. For anyone who shops at Best Buy regularly, this membership pays for itself and enhances the overall shopping experience.

The My Best Buy Total Year Membership is a fantastic value for frequent shoppers. It offers exclusive deals, early access to sales, and reward points on purchases that really add up over time. The perks extend to free shipping and special financing options, making big-ticket purchases easier. For anyone who shops at Best Buy regularly, this membership pays for itself and enhances the overall shopping experience.

I just purchased this product for the first time and used the Geek Squad for the first time. My jury is still out on the value of this product. At this time, I would probably buy it again but I'm not 100% sure yet. Will review again after I use their services again.

Still havent used the Total Membership as of yet. I replaced the $49.99 plan with th upgraded plan because the BB requirement of having the upgraded version for data and file transfers of my new Windows 11 computer.

I signed up for Best Buy’s Total Membership and it has quickly paid for itself. The free 2-day shipping, exclusive discounts, and included protection plans give me peace of mind with every purchase. What I really appreciate is the tech support access—it’s great knowing I can get quick help whenever I need it. Add in the savings on installations and services, and it’s a no-brainer for anyone who shops at Best Buy regularly. Overall, the membership makes shopping easier, safer, and more rewarding. Highly recommend it if you want extra value and protection on all your tech.

I am very pleased with this membership. After losing my partner suddenly who was brilliant at technology along with many other attributes, I was lost. Someone mentioned trying out Geek Squad and to date I've always been very pleased with any and all my technical needs.

I can not rant enough about this! I have always used AT&T’s “protection” plan for years. Until I needed to use it and got charges an extra $300 for a fix on the Z fold flip screen. Then after it was sent in, we got a refurbished, different color phone. Once I switched to Best Buy total, I have NO worries that the will protect my devices and services! Will never go back to using any type of insurance or protection plans from AT&T!!!

This membership is a great value. Best Buy transferred my data from more than one computer toy new one. When i had a problem with one of the older ones the Geek Squad was able to fix right away with a phone call.

The My Best Buy Total™ membership offers significant value for frequent shoppers and those who prioritize purchase protection and extended warranties. The unlimited Geek Squad protection alone can justify the annual fee for anyone who buys high-ticket items regularly. However, for casual shoppers or those who don’t buy electronics often, the membership may not be worth the cost.

When my laptop became sluggish the Geek Squad was able to clean it up and restore it to its normal speed and productivity. The Geek Squad is impossible to reach by phone, and the appointment system is strained - too many customers and not enough Geeks. I waited 3 days to get my laptop back which seemed lengthy, but I am happy with the outcome.

It was a very reasonable addition to the cost of having malicious malware/software removed from my laptop computer. I may not need to use it for this in the future, but it gives me peace of mind that if something goes wrong within the next year I won't have that inital/upfront cost to have it looked at and fixed. I haven't had a chance to read and find out the additional advantages/features/perks it offers; and even if I don't use any of them in the upcoming year it's worth the peace of mind it is giving me.

I am glad I got this because I am going to buy other electronics from them, so I just buy this one time to cover everything. I am excited to buy another item from Best Buy. Also, the staff were very helpful, friendly, and informative. I am glad that I went to them!!

Best Buy is a multinational consumer electronics retailer that sells a wide range of products and services, including a large selection of electronics, appliances, and home office products through its stores and website. It is also known for its technology support service, Geek Squad, which provides technical help, installation, and repair services.

I took the year total service plan because I moved from a 2015 laptop to a New one. I wanted to be able to get help as well as have a protection plan for a year. I have had to use the Geek Squad 2 times and am loving the help. If you are moving to a whole new system, the total protection plan is the way to go. Would recommend it.

This is a great value! I have used the unlimited Geek Squad service several times already. They make it easy to schedule an appointment, explain everything in detail and answer all the questions you may have. Love this service!!