Customer Ratings & Reviews

I am extremely happy with my total protection. I always feel like I have Best Buy behind me when I’m purchasing a new item.

good service. saved me a lot of time and money, was very easy to get an appointment

I have been thoroughly pleased by my best buy total tech membership. The deals are amazing in themselves and worth the price all on it's own. What I've been most impressed about is the care from the tech team. I had a product for almost two years that gave me trouble. Replaced with no problem! Highly recommend.

This membership is great. You can’t believe the savings you get with being a member.

Every time we needed help with a problem Best Buy was there to help. Each time it only took a short while and the problem was resolved. Very good service.

The membership is worth the cost, especially when you need it.

Total Tech Support Staff are very helpful. Great via phone or in person

Every time i needed Best Buy, they where there. It's worth evry penny.

I order from BB all of the time and this membership makes me feel secure with all of my purchases knowing that I have a 2 year warranty and free delivery

My membership has paid for itself over and over again. All representatives I have had the pleasure of doing business with have been awesome. Every problem or question has been resolved timely and professionally. Highly recommend!

Pretty awesome program. It provides peace of mind and convenience. Lots of perks and totally worth it.

This service is extremely important to me. It’s knowing that help that I trust is just a call away. Circumstances prevent me from leaving the house often but this coverage helps with that problem. My experience has been very good.

This membership has been a great cost effective way to keep my appliances and electronics covered. The service is prompt and reliable.

We buy exclusively at Best Buy because of Total Membership. Essentially extends warranties and gives freedom in exchanges. From TVs to Coffee Makers

It's still worth it a little bit to get the warranty on the things I buy but to be honest imagine still a bit salty that they reduced the benefits and raised the price. At some point we as consumers will have to just tell them no thanks, but we aren’t there quite yet.

I have been a Best Buy Total member for over 10 yrs. Purchasing this 24 month protection plan has more than paid for itself. Highly recommend!

I had several issues with my laptop the first year that bought a total tech subscription. I had to go in the a physical store location several times to have Geek Squad solve the problems they were so helpful each time and so I renewed my subscription the following year for peace of mind, even though I haven't had an issues. One time I had an on-going issue with connecting to any Wi-Fi source and someone from the total tech team was able to restore the issue remotely. I didn't even have to go into the store. They were very professional and resolved all my tech issues.

Love knowing my electronics are covered if anything were to happen to them.

I have had a membership with Best Buy for quite a few years now and I don’t know what I’d ever do without it! I can’t even tell you how many times I’ve had to call the Geek squad so that they could help me with problems I was having and they’re always so helpful! They’ve helped me hook up a couple of my printers over the years which I would never be able to do on my own, helped me when my computer was hacked, helped me with my iPads and iPhones when I couldn’t get them to sync, ran diagnostics on my computer whenever I had problems, cleared cache and cookies because I didn’t know how to do it but they walked me through it so I could do it myself if I wanted to and just so many more things that just make it so worthwhile in having a membership with them! I remember when they first asked me years ago if I wanted to sign up for the Best Buy yearly total Tech Benefits and I was like, No thank you, it’s too expensive, and then when I had problems and didn’t know what I was doing, I decided to try the membership and it’s the best thing ever did! I would definitely recommend the total tech membership with Best Buy!

The protection plan is a simple way to feel secure about your purchase. Knowing if anything happens- we are covered!