Customer Ratings & Reviews

My Best Buy Total membership is worth every penny.

this is a great asset to have for all my tech products & thepeople are very nice & know what they are doing...

I love having my Monthly Best Buy Protection!!!!!!

Peace of mind on all things purchased from Best Buy.

Value of membership is solid. Geek Squad technical support could use some improved interaction during chat and/or conversations as well as expertise.

I love this service now it looks like they are charging a fee on some repairs.

It’s really good to have the total tech protection, for my devices instead of always trying to pay for insurance when I buy a product

We have used the protection plans many times on games controlers and headsets. It real handy when you have kids.

It’s been good for the non geek person like me. I do wish they still covered installations. That was great

This is getting a little pricey. It was great when the Geek squad came to your house to set up electronic things. But they don’t come out anymore.

I like the Membership. A better Discount, on shopping would be nice. Apple Care is just Ok.

Best Buy TotalTech membership used to be a good value when it came with the benefit of free installation. The new Best Buy Total plan no longer includes that benefit, so they lowered the price of the membership from $200 to $179 per year. That's a 10% reduction in price for about a 75% reduction in benefits, in my view. I think Best Buy is a hopelessly lost organization largely run by pink-haired millennials that don't give a crap about their customers. My prediction: Because of the elimination of the free installation benefit, Best Buy customers will shop elsewhere, and Best Buy's sales will decline by 30% to 40% and they will be out of business before 2030. They've totally lost me as a customer.

real value. don't have a worry if something goes amiss best buy takes care of it no sweat.

Calling the 800 number is a big problem. Going to the store and talking with them face-to-face is better, but even they don't always have an answer or can help.

love free installation of media and appliances Brandon and John were great help

Did not know I had to have an account with Samsung to use the tv, have not been able to sign in for an account, very disappointed, if I had not got rid of the box I would have returned it.

Great program and hassle free pays for its self bestbuy staff always helpful

Like having this but it has changed and no longer includes free deliveries or installations.

Cost of membership went up and services were removed. I would like to see Best Buy have two different memberships. One for installation, removal, and troubleshooting home theater.The other for phones,tablets,laptop's and desktops. I would recommend Geek Squad to a friend but with hesitation on the policy of the membership.

its amazing great material loved how look Working very well