Customer Ratings & Reviews

After having my phone lock up in June, just AFTER canceling my membership I did regret it. So now I feel protected

its working well so far, so good! need all the help i can get to transfer from old to new computer

I love this, the team has helped me anytime I've had questions or problems with my computer. Techs are always friendly and knowledgable.

The membership price is a real value and the person who helped us setting up the computer at Geek Squad did an excellent job!

I love total membership great service and great deals very much worth the price will recommend to anyone.

Geek Squad was a great help in transferring. Solved difficult problem.

Covers my computer and refrigerator which were purchased a week apart.

Feel secure in all upcoming purchases without need for extra coverage

Used Geek Squad. Ver worthwhile to attach printer to laptop

This membership is a real value. Member prices, plus unlimited Geek Squad support are great. Also, love the peace of mind of getting protection plans on our purchases!

Glad to have this protection as best buy takes care of your purchase. They never question the problem and take care of you

I was in a tight spot over the weekend when my laptop went out. I went to Best Buy, and I have to say the service was excellent. I am going to use my Best Buy total to purchase a printer for the non-profit I run.

This membership is of real value, we have had some electronics serviced by the GEEK squad. It is a great value!!

the membership is valuable, use it all the time. love the insurance.

I have been a Total Tech Member 3 years since I bought my laptop in Nov 2020 at Best Buy. I love the membership. Yes it is expensive, but I call the Geek Squad at least 6 times or more a year for help. They are curtious, knowledgeable and very helpful. I love that they stay on the phone with you to answer questions. Seems I might call for help on one thing and before I hang up I have learned something else too. I recently learned I can call in once a month for a free clean sweep of my computer to delete back files not needed that would slow down my system. I am disappointed that starting this year they eliminated the free home service. In exchange they dropped the price from $200 to $180. I only needed the home service once after several agents couldn't help with an issue over the phone. I have only come into the store for help once and it was a great experience. I freaked out when I got all kinds of bells and whistles going off on my laptop thinking I was hacked. I called right away and got a same day appointment and had the problem fixed in the store within 2 hours after I called for help. I was not hacked. The agent commended me for doing the right thing and not following the prompts on my laptop screen to call the phone number given. I figured it was a scam. While I was there, the geek squad agent in the store saw my pop up ads and he added the free Ad Block software and no more ads! Great job!

This membership is the best I bought without a doubt, it is highly recommended.

i intend to use all advantages that the membership provides it is an excellent value . in particular discounts on product and warranty coverage.

Think this squad is the best and dependable agents. They seems to know what they are doing

This membership is the only membership I gtt RT yearly. It’s amazing with plenty of benefits.

Purchasing the Total Protection gives me peace of mind for all of my electronic devices