Customer Ratings & Reviews

amazing, i feel like it’s been a good resource to me

The value in this membership is wonderful, help me a lot in all the stuff for home. Protection plans are really good. I have it for over 10 years now.

The geek support makes it all worth while. Very experienced geeks.

Pays for itself…renews annually hassle-free peace of mind; free delivery and priority service…what’s not to love? :)

I purchased a phone from Best Buy and at the same time, during the same transaction, I also purchased a one-year Best Buy subscription. Before completing the purchase, I clearly asked for a warranty for the phone, and the store representatives specifically assured me that the subscription included warranty coverage for my device. Based on this assurance, I agreed to purchase the annual subscription. To be absolutely clear, the phone and the Best Buy subscription were purchased on the same day, at the same time, and during the same visit. The only reason I agreed to the subscription was for warranty coverage on my phone. When I later experienced an issue with the phone, I was informed that the warranty does not apply to my device because the phone was supposedly purchased before the subscription. This explanation is completely unacceptable and incorrect, as both purchases were made simultaneously and the subscription was sold to me specifically for this purpose. I then attempted to resolve this issue by calling Best Buy customer service 5 to 6 times. Each time, the representatives kept saying they were “checking” the issue, but I received no clear answer and no resolution. Eventually, I was told that the subscription does not include coverage and that nothing can be done. No one could clearly explain who is responsible or who can fix this issue. Every person I spoke to simply said, “We can’t do anything.” This situation is extremely frustrating. I paid for a subscription solely for warranty coverage, yet I am being denied the service I was promised. I should not lose my money due to internal confusion, miscommunication, or incorrect information provided by Best Buy employees. I am very unhappy with this experience and expect an immediate resolution—either by honoring the warranty coverage for my phone or issuing a full refund for the subscription.

This membership is real value is good. Having protection on you, your electronics you buy

My wife and I had a wonderful session with salesperson and also the person with geek squad Kyle. Very friendly and most helpful throughtout whole process. Love that we can get help whenever needed.

I was helped by everyone. Stacey gave peace of mind that all was taken care of

Membership is definitely worth the price, has helped a lot of times

It's a wonderful membership to have, if you run into a problem with your device. They come out to your home & solve the problem. I was a member before & found it to be very rewarding. Geek service is the BEST!

While the on-line team could not fix my problem, the in-store team was able to do so. It was certainly not an easy task yet they persevered and got it done. I am very grateful and appreciative of their work.

As someone who frequently invests in the latest gadgets and values reliable tech support, I recently joined Best Buy’s TotalTech membership program. I must say, it has been a game-changer for me. Firstly, the unlimited Geek Squad tech support has been phenomenal. Whether it’s setting up a new device or troubleshooting, their expertise and prompt service have saved me so much time and hassle. It’s like having a tech expert on speed dial! The free delivery and standard installation on purchases have been incredibly convenient. I’ve bought several appliances and gadgets since joining, and the seamless delivery and installation process has been a standout benefit. I also appreciate the extended 60-day return and exchange window. It gives me ample time to try out products and ensures that I’m completely satisfied with my purchases. Lastly, the exclusive member prices and discounts on select items have led to significant savings. It feels rewarding to know that I’m getting the best deals available. Overall, my experience with Best Buy TotalTech has been exceptional. It offers great value, especially for those who frequently shop for tech products and appreciate quality customer service. Highly recommended for any tech enthusiast! Feel free to modify or use this review as it suits your needs!

Just keep your stuff covered it's worth it in the end

The Geek Squad is fantastic. I had a problem loading a program. The Geek Squad tuned up my PC and deleted several files. As soon as they finished, I was able to open the program. Thanks Geek Squad.

I’m happy to sing the praises of my total tech membership! Because of my membership, geek squad, came to my home and made recommendations for better Internet connectivity, new TVs, sound bars, iPad, along with set up. That whole process was so smooth and easy. Heck, that visit alone was worth the membership price! Geek squad came and installed everything, they were friendly they were efficient they were clean and I couldn’t be happier. Everything is working perfectly and to top it off I didn’t realize that they made appliance repair visits too. So about a week after my new TVs were installed Geek squad came back out and repaired my refrigerator and I didn’t have to pay a dime! I am so happy with my total tech membership. I highly recommend it and wish that I would’ve bought it sooner. Thank you Geek squad!

I appreciate the membership features and the service of the Geek Squad. I was able to help my granddaughter get prepared for college experience using the membership.

I'm glad that I got this protection that was recommended by the Geek Squad associate

The best membership in the world. It is convenient and affordable.

I'm very happy with my new membership. They helped transfer my data from my old computer to the new one. Excellent job.

Offers lots of opportunities! They allow many special pricing options!