Customer Ratings & Reviews

This service has been very valuable to us in 2023. We hope to get similar value in 2024! We hope that Best Buy continues to meet our various needs.

This memberahip i used offten but it wasnt always easy to use. I alsonhad an issue with a tech and i never got a resolution from geek squad for

They keep going up with the cost.Next time I will cancel.I could pay somebody to work on whatever.And if I don't use it I save the money

Ever increasing high cost of annual purchase/membership as well as service in home. I am disabled and unable to visit any Best Buy locations/stores for laptop service. After seven years of membership it is not worth the cost. Ultimately, it appears that paying for service as needed is cheaper from other resources.

I think I will just buy the Geek Squad protection from now on.

I ordered a new laptop online. I could not get it out of safe mode. All of the agent speak English with an accent and have Indian names. They must have a script because the answer to everything is Bring it to the store. I live 120 miles round trip from a store which is why I buy online. After hours on chat an agent sent me a return label and assured me I would receive a replacement. Yesterday I spent another couple hours chatting with India and was informed that the "back end people" canceled my replacement and my return. They said the computer that I sent to them yesterday by UPS would be returned to me. So here I sit on a holiday weekend, no laptop, no replacement, and they still have my money. The only answer seems to be come into the store.

Ive been a bestbuy totaltech member since it was launched. It was called Total Tech Support or TTS before and thats when it was great! A lot of services that were available for free (car audio installations, dash cam installations, tv mounting etc.) now have a $50+ charge on it. There is also now a deductible on warranty claims that was not there before. The only reason i have totaltech now is their 2 year warranty inclusion on products. I doubt ill be renewing this membership next year though as it has turned into a cash grab. Shame.

I USED TO BE a Best Buy Total Member--NOT ANYMORE!

The total tech program was previously a great value. This summer (2023), the program has changed to include multiple tiers. To obtain the same services & warranties, you now have to pay twice as much. It is no longer the same good value. Because the program has changed, I also lost access to the 2nd year of a 2 year warranty that was previously included with total tech. It almost feels like a bait and switch.

I have been a total tech member for many years. They have taken away several benefits which made the purchase of this product a good deal. I am not all that happy with the new modifications. Installs and webroot use to be free now they are not. I only still get it because of Geek Squad

Can't offer much commentary on the info you give me about purchases and dates. There are errors! Some of these items I do not have or did not purchase on the dates indicated. I am not getting value of what I have paid and not used, and don't know how to get more simple help or home visit for what I do have and can't carry in or connect by myself.

This membership is of great value, I have not had the need to use it in awhile but when I need assistance I know where to go.

Seems to work like the product is advertised to do

My membership served me terribly during a Verizon Home Protect TV replacement. My Membership let me down after years of good service.

when there's no one else to ask, it's better than the internet, sometimes.

I'm very dissatisfied with all the changes to this plan this year.

Doesn't cover hardly anything with too many exclusions and ridiculous diagnostic fees that don't include reapir or parts and labor.

Not as good as the previous plan. Very disappointed in the changes!

Very disappointing and too many major changes to the program. We will keep it this year but will reevaluate for next year renewal. Only aspects of interest in the new program is the 24 month warranty, 90 return policy.

Very disappointed in the change in terms. Once I no longer have several appliances being covered (in a year), I most likely will not renew. Total Tech was much better for me. I also find the support I have received very low in helpfulness.