Customer Ratings & Reviews

It still costs the same as the old Total Tech service with nowhere near the same perks. It should still include free installation for all services.

Best Buy membership is not worth the money. They removed features like mounting and installation without notifying or lowering the price. Removing features but keeping the same price is ridiculous. It

This service is to expensive. You still have to schedule appt then leave your device because they only have so much time per person.

Kind of really upset with this service now I have subscribed to My BestBuy Total service and was informed it has changed since my last subscription without my knowledge. I was asked for an additional payment of another 103.00 for an in-home visit. Which was always part of the subscription before. Don't know whether I will continue with the subscription.

has to renew every year and there's no choice to add your protection plan or keep it if you cancel. You should have options to keep your protection plan after cancellation or pay extra.

Only tried to use 2X they sent wrong repair guy. Then they said I had to bring it to a store.! Long story short paid for this service for years when I needed to use it . All I got was excuses.

Not happy with the new service. I aways used the free install option.

When I first purchased this membership. Best Buy told me they would come to the house if necessary, but when I needed it, I was told they don’t do that anymore, but if I wanna pay for them to come in, they would gladly take my money.

Don’t now why everywhere they’re just looking ways to get your mom smfh…..

only partially useful, for delivery and installation, terrible with fixing your items.

Used to be an excellent service but not any more. They have taken away every benfit. When I cancelled they even removed all rewards that I had accumulated. No email, no phone number, nothing. If you want to pay $100 to only talk to a bot, then Best Buy is for you.

Normally this membership is worth it. I purchased some Geek Squad refurbished headphones and the left one stopped working and they don't stand behind their refurbished product as I was told by a customer service rep that the totaltech doesn't cover refurbished products. I am big Best Buy fan but this is extremely disappointing.

Membership used to be good when it included free installation of items purchased at Best Buy. Presently it is a glorified tech aide that sometimes works and sometimes doesn’t. Workers are in Indonesia or other locations than USA.

I had GEEK SQUAD since 2012, maybe used 8 times total in 12 years. I just had it to feel like I had someone to call if I couldn’t do something. Now prices INCREASE and way less benefits.????

The extra cost that I incurred. Thought that everything was covered but not, even though I purchased my expensive 8k tv & more.

Not worth the money, especially since they stopped the free installation of car stereo systems.

Have never found a product/item that this protection covers. Keep this protection just in case one day it will be useful for my needs.

I have a printer that I bought thru best buy, not even 4 months old. It is under warranty for a year. Geek Squad could not fix my printer, so I have to schedule an in house repair from HP, Best Buy is going to be so kind and give me a 20 percent discount on the repair. What a joke! They will not let me do anexchange. Best Buy is no longer a company to count on. Buy elsewhere.

We have 2 different memberships, one for home in NJ and one for home in Fla. have purchased many items from Best Buy over the years and in the past, this protection plan gave us service call at no charge. Now, when we just needed Geek Squad help in re-setting up TVs both in Fla, we were charged $114 each time, twice.just to show up and click a couple of buttons. So the membership cost is a waste of money.

They took away webroot, and have decided not to fix things for free anymore. These were the two reasons i purchased total tech, for the past few years to begin with. I dont shop best buy enough for these so called discounts, and truth b told the “deals” i get from best buy i can get on amazon for the same or cheaper… They ruined this! I wont renew next year!