Customer Ratings & Reviews

The repair Services have been limited and decreased.

Took out this payment without warning. No warning and I want to cancel this card

No perk to this, sale items go on sale to public next week. Install perk gone, customer service are nice but cant do anything

The my Best Buy total, has a lot of FINE PRINT and the 800# is operated by 3rd party out-of-country help that is difficult to communicate with.

For sure the Best Buy Total is not as good as it was.

I was told that Best Buy Total does not provide any geek squad services for other than electronics. I decided not to continue Best Buy Total when it did away with Best Buy Total Tech. My refrigerators, freezers and washers are no longer serviced by geek squad unless I pay an enormous service fee for each visit.

I wish the same benefits existed with Total Tech as before.

There will definitely not be a continuation of this service never been so disappointed in the incompetency of the service that was provided or not provided as the case may be

New best buy total is ok but not exceptional like it used to be.The previous plan was more helpful for elderly and people with disability like me had free installation services which are not available in the new plan.So best buy need to review their bad new total plan

Sometimes the Geek squad protection is good but the service has decreased! Foreigners speaking that you can’t understand and if you leave them to work on your computer, you never know if it’s really fixed! Then have to call back!

If you intend on spending a ton of money each year on appliances, just to get free delivery and to find out that your extended warranty that comes with the Total tech Yearly fee simply isn't worth spending the money. My opinion only.

I do not use service much. I called for help on EERO Setup and the person I had was absolutely clueless. This will be my last year.

cost is too higher. higher cost less service covered.

Worst buy from Best Buy. When you try to use it you find that the service or item your concerned with "just happens to be in the excluded from service" list.

The item was fine the delivery tracker and seibe were not as expected. I jad ronreachbiit multiple times to confirm delibery and it finally was delivered at 6:45 PM when the estimated time was 2 to 6 PM

I only bought this to protect a new tv. It is worthless

i signed up two years ago knowing i wanted a stereo install, when i was ready, they never followed up on a estimate, I'm wondering why i have this service

I called BestBuy and told them I didn’t cancel my total tech membership but they cancelled anyway. I’m not a happy member

I don't like the way they raised the price and then a year without telling that they won't do in home service.

Was a great value for five years, particularly for home repairs and discounts like TV wall mounting, although I rarely used the warranty. Considering canceling once my items are out of warranty.