Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 2993 reviews
(2,993 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Down Graded coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like a downgrade in benefits from Totaltech. We are not happy about that.
No, I would not recommend this to a friendRated 1 out of 5 stars
Absolutely Incompetent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Impossible to get support from the United States, and they don't even know that my local store had closed for good! They told me to go there!
No, I would not recommend this to a friendRated 1 out of 5 stars
It is not worth buying because we have to pay extr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is not worth buying because we have to pay extra money for the Geek Squad Visit to our home for Tech Support.
No, I would not recommend this to a friendRated 1 out of 5 stars
My Best Buy total rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This used to be a good deal. Now not so much. Just an extended warranty no service
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just not worth it. Way too much money they ask for, for what? Some "sale" prices and shipping that is sometimes 2 days? Skip
No, I would not recommend this to a friendRated 1 out of 5 stars
UN HAPPY COSTMER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WHY PAY FOR TOTAL MEMBERSHIP IF THE RULES HAS CHANGED CAUSED I KEEP GETTTIMG CHARGES ?
No, I would not recommend this to a friendRated 1 out of 5 stars
Scheduled appt canceled by computer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed with Best buy scheduled an appointment for in house repair only to find out that the computer canceled the appt
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This used to be a fantastic service. Now? Not worth a penny.
No, I would not recommend this to a friendRated 1 out of 5 stars
Stay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did d not help, rude & impatient hung up several times
No, I would not recommend this to a friendRated 1 out of 5 stars
not as good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the value is no longer the great since they changed all of the rules and guidelines
No, I would not recommend this to a friendRated 1 out of 5 stars
Repeat7
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything’s fine I’m just trying to get rid of these bot messages
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy poor decision
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No benefits too much money for nothing. Not worth it. Will be cancelling.
No, I would not recommend this to a friendRated 5 out of 5 stars
Extremely Satisfied Total Members
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had Best Buy’s Total Members for several years and continue to renew it because we have been extremely satisfied with the benefits it provides our family on every single product we have purchased. We highly recommend it and are completely satisfied with it. Every store should offer their customers something like it.
I would recommend this to a friendRated 5 out of 5 stars
Thank you for saving my laptop!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hadn't used my laptop much for a few months. Opened it & nothing. Literally nothing happened. No screen saver, nothing. Straight to Best Buy I went. The techies, geek squad ...whatever you'd like to call them saved my laptop & me. I use that laptop a lot now & have no problem paying for the yearly But Total membership. Thank you
I would recommend this to a friendRated 5 out of 5 stars
Total Membership Worth The Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the member. I recently purchased a laptop. The staff from the Geek Squad was excellent. The loaded the required software, transferred data and files, and educated me on the new features in the new laptop. Because I had Total membership I didn’t have to pay anything extra. The experience was seamless and the staff very professional. I’d recommend Total membership to everyone!
I would recommend this to a friendRated 5 out of 5 stars
Best Buy Total Membership Rocs!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Best Buy Total Membership is the best value for the money I have found in along time. You can’t beat free delivery, free tech support, and access to members only deals on computers, appliances, and electronics. An A+ rating from me! Ana C.
I would recommend this to a friendRated 5 out of 5 stars
Well worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is well worth the value for me. Anytime I have an issue with my electronics a Best Buy tech comes out and takes care of the problem and my equipment is up and running. I highly recommend having this membership
I would recommend this to a friendRated 5 out of 5 stars
This is a valuable service!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have my laptop, iPhone, TV & AC covered. I have used my laptop, & cell phone for service. It has been quick, yet detailed. The employees are professional and knowledgeable. Very satisfied!
I would recommend this to a friendRated 5 out of 5 stars
My new Rolu
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is the perfect size for my living room. It’s a Roku so I don’t need cable anymore. I can stream from my memberships and local channels. Technology scares me but this is great!
I would recommend this to a friendRated 5 out of 5 stars
Great value.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best! The benefits are very valuable and the staff is incredibly helpful each and every time.
I would recommend this to a friend