Customer Ratings & Reviews

This membership is really good because if anything happens to my laptop I can go to geek squad for assistance and they’ve fixed my laptop very quickly.

The associate was very friendly and professional. They fixed my laptop very quickly. Thank You!!!

I recently worked with a remote person who efficiently helped me solve an issue I was having with my laptop. I was home sick with Covid and so appreciated having it taken care of so I could use my laptop.

Membership was a good value. Fixed old HP desktop & set up new one. Would recommend using the Best Buy Geek Squad for any computer repair.

Very easy to understand, very thorough in expalantions

I have just started using this so my experience is limited. There have been some issues with my experience with the customer service of the call center. The individuals in the call center were all good, but the communication system and policies of Best Buy have resulted in less than stellar customer service.

Great value for computers and the Geek squad was great

Like having an extended warranty on products from Best Buy. And some services are free

I gave it a 4 out of 5 star rating because we were told that you could purchase additional warranty to cover our refrigerator. We originally purchased the 3 year warranty and then the membership which gives you up to twos warranty. We learned that as soon as we purchase this, the “up to two year warranty” was dropped from the plan for our refrigerator. You could only have one warranty. Secondly, you have to keep the plan for two in order to receive the “up to two years” coverage. Our sales representative did not explain this correctly at all to us. We end up canceling the plan and getting the $49 dollar membership instead.

I’m loving the Total Rewards membership. The perks are amazing. If you’re a big Apple person the free Apple Care+ makes it worth it alone. There’s a ton of savings offered in products as well and Geek Squad protection is great!

Solid perks, allows you to shop with ease and truly find what you’re looking for

I received my order but I cannot start some of trhem. I received no user manuals,I cannot start the dishwasher,the boiler and I do not understand the ice maker

Has saved me a lot of time and money, highly recommend

I’m looking forward to using this membership as I need to get a new iPhone as Apple no longer supports 11 and prior with parts and batteries. I want to transfer my information from my current iPhone over.

This membership is differently worth it. My computers work well because of the geek squad. Every person there has been kind, helpful and able to explain what happen an what needs to be fix. The onlybissue is the appointment system. It is not easy to make an appointment on line. The guys at the Montgomery stores helps. They are seniors citizen freindly.

This protection gives me full coverage at the Local store with local Geeks!

I think it's an excellent choice, it also has many benefits, as a PC user I'm very happy with the coverage.

Easy way to protect your new equipment And getting a extended warranty with out having to pay extra for it

This is good to have just in case! For peace of mind as well as the other perks and benefits that are included with this membership. The savings will add up and it’s like it’s paying for itself after a few uses.

Great computer! I've used this brand computer for many years. Glad my co-worker told me about the sale of HP!