Customer Ratings & Reviews

Have been enrolled in Total Tech membership for several years. Geek squad are super helpful and knowledgeable. I like that all my Best Buy purchases are serviceable.

Good so far allways there when you need it.. from computer to all electronics that i have.. a necessity as far as im concerned.. I buy TV only at Best buy..

This membership is fabulous! I would never go one year without it! My husband recently passed into Heaven, & he was my go to Tech person. We've had this membership for many years & would never go without it! The peace of mind it offers is worth every penny, & we LOVE the Geek Squad guys, too! They've become our buddies!

Great Membership with amazing benefits. You can easily protect your tech and have Geek squad repair just about any tech you own using this plan. Great services and I will continue to remain a member.

I absolutely LOVE the Geek Squad support and used it often on-line, in-house, and in-store over MANY years. I've never been led astray and they answer my questions and fix my computer to my satisfaction. The on-line chat is very easy to use. Sometimes, I have gotten someone who I had difficulty understanding but is merely a minor frustration compared to all the positives.

By and large I'm wary of add on purchases but I've had this total protection program (aka Geek Squad) for years now and it's been invaluable. They have helped me with cell phones, laptops and more- whether purchased at Best Buy or not and I think I've got more value for my money. It's a capability that sets Best Buy apart from other sellers.

This is an excellent service performed by highly trained technicians and support staff. Everyone is very competent, courteous and helpful in resolving all of my issues and problems. The are simply the best!

They stand behind there memberships/Protection plans. Have not had any problems getting my equipment repaired in a timely manner as well. They are patient with their customers and are more than happy to answer any and all questions about the work that was done. Geek Squad usually figures out what is wrong the first time in.

This is great product you get total tech support can fix your computer on line or you can take it in and get fast service and they get it right the first time

While the membership may seem pricey, if you are planning to buy any major appliances or a computer, the benefit of 2 year warranty and technical Geek Squad support more than cover the cost.

Really good value for guys like me that have bee away from technology for a few years. The help is there when I need it.

Definitely use this service and have had no problems. Good service. Knowledgeable employees.

We have been costumers of this membership and we are very happy to have it. It is worth the money. We have used and it really rocks

Geek Squad has been very good to me... both, when I had an appointment an, especially... when I did not! At my age, and my quite disastrous knowledge of technical things related to electronics... without Best Buy's support I would be worse than out on a limb! And so, thank you for your great and understanding (humane) help and support! Kudos!

I like this membership recommend for everybody and family

Best money spent for our electronics. The Geek Squad can fix anything you bring to them! If they can’t fix it, they will give you the best options for replacement. Always very professional and timely in their service!

It is very valuable. It provides full support with any issues. It also has member pricing which is valuable. The two-year coverage for purchased items is very useful as well. I use tech support from time to time and find it very helpful!

The team is always there to help and the geek squad gets the job done !!!

This is great value for the membership! Something I think everyone should have!

Best Buy total membership offers great value with free shipping, extended returns and 24/7 tech support. it's ideal for frequent shoppers who want added protection and convenience.