Customer Ratings & Reviews

Loved the no pressure just a quick question if I wanted to purchase. Everyone and everything was done very professionally. Appreciate it

I think it will be good if I have any issues. I have not used yet.

I love my BEST BUY total protection plan. This membership is a real value. Member prices, plus unlimited GEEK SQUAD support are great! I love the peace of mind of getting protection plans on my purchases!

After going home with my new laptop, I discovered it did have e-mail. After 8 trips to the Geek Squad, we found the problem was the old computer was set up with a different phone number which caused a transfer problem. It will be (hopefully) two months before it is all set up. A very disappointing, stressful and time consuming experience.

The total tech package is absolutely phenomenal for frequent Best buy shoppers a definite must have!

Helps manage my worries about not always understanding the "how to's" of electronics

Your technicians have been fantastic—helpful, knowledgeable, and efficient. My computer’s running great, and I’ll definitely be recommending your service to my friends!

Used it once so far for a laptop computer repair and it worked out well

Great service finding the right product for my needs. Had the geek squad transfer all my data and this new Surface is just what I needed at the best price I could find.

Very good value for a much needed upgrade to my laptop. It now operates much faster than it has in ages, in fact it’s probably quicker than when it was first purchased.

Geek squad did a great job setting up my laptops and iPhone.

Great job in setting up my new computer and transferring all of my files. I have great confidence in knowing the Geek Squad is always there when I need them.

great advice and help setting up my new computer. the team is knowledgeable and helpful.

The Geek squad team member knew what he was doing. Saved me time and no frustration during the laptop and printer setup.

We had a great experience with Best Buy customer service was very knowledgeable an asisted us greatly on our purchase & delivery.

Wonderful for Peace of Mind. It is a must with your purchase.

This is a great computer for the price does anything you needed to do for simple home use.

this is a real value, i need help sometimes with new configurations. and i like the protection assurance.

Sales people are professional and courteous. The laptop is awesome as expected. Lots of horsepower.

Having a membership makes me feel confident, and if anything happens, I could get my items either fixed or taken care of