Customer Ratings & Reviews

I was amazed at the service I received after joining their club. I saved hundreds on repair work and virus removal. I’m very satisfied as my old PC guy was not as good or professional.

The membership pays for itself if you shop at Best buy often. Free shipping, tech support, and protection plabs are very helpful. The 24/7 tech support and included extended warranty coverage are great perks as wekk as free shipping, which saves money and time. It is so worth it if you buy electronics often, but if you don't, you may not use all of the benefits.

This membership has paid off in multiple ways for my family. We purchased all of our new appliances through BestBuy for our new house. The warranty and service extras have saved us $$$

This is great as it provides you with guarantee for all purchases and the service has been excellent! For the full year Best Buy has never let me down either by getting great customer service in the store or by chat or by phone the team have been fantastic. I would love to renew but $180 is quite expensive. I’m still contemplating renewal but I cannot fault this membership and service.

I am very satisfied with the purchase, having always the ease that I can get the best offers and the much needed protection plans, cause we all know that technical devices can show glitches sometimes.

I have been buy alot of thing from bestbuy and everything working very well i bought a playstation and labtob and 4 phone with different brands and all work very well

I think the membership rewards and the financing is awesome I've been shopping here for years and this is one of the best programs I've seen my sales person was friendly and courteous and attended my needs and I had to furnish a lot of items thanks for your time and we appreciate it good deal

Saved my laptop from being a piece of scrap that needed to be replaced. They covered a faulty power input and battery and rescued my computer. I even was able to get a replacement computer while it was getting repaired and received all of my money back when I returned it.

Worth every penny. Could not solve an issue that brought my old laptop to a halt. All my hardrive memory was used up but could not figure what was causing that. It forced me to buy thiss new laptop and the rep recommending buying the Total Membership. Well I bought it in and within 10 min the Geek Squard found the issue and restored 100 gig of memory. I can use my old laptop now.

I can't say enough about My Best Buy Total membership. I've had it in various name-forms for 13 years now. It has saved me a lot of headaches in fixing my devices. I have geek squad come on remotely every two months for a pc-tune up which keeps me running in top form. And it's super helpful for aiding my 'senior' dad who has troubles with anything techy. Geek squad is there to the rescue. Also nice that they cover all my devices in my household. With 4 adult folks living here, all with multiple devices, it's been a lifesaver. The first thing I tell folks when they ask me for tech help is to invest in the Best Buy plan. It's the best investment you can make for your sanity.

membership is worth the savings for the extra warranty and also for the price adjustment period when items go on sale right after you made purchase!

this membership is a real value, member prices, plus unlimited geek squad support are great, also love the piece of mind of getting protection plans on our purchase!

I bought the membership and it paid for itself the first thing I did!! I had my data transferred from an old computer to a new one. They did an amazing job and everything was covered. It would have been more without the membership. :)

I had several issues with my laptop the first year that bought a total tech subscription. I had to go in the a physical store location several times to have Geek Squad solve the problems they were so helpful each time and so I renewed my subscription the following year for peace of mind, even though I haven't had an issues. One time I had an on-going issue with connecting to any Wi-Fi source and someone from the total tech team was able to restore the issue remotely. I didn't even have to go into the store. They were very professional and resolved all my tech issues.

This membership saved us at least $40 dollars already this year. A Geek Squad staff member helped us set up our new computer and transfer our old files from the old computer to the brand new one. This was a savings of $40 for the entire process. If we have any more questions or need assistance, we know where to go now!

My experience with Best Buy Total Membership has been excellent. I love it because it gives me consistent deals on products along with a free warranty for bought products. Totally worth the value

I Love feeling like I'm protected when my computer is backed up. This membership, I feel has already paid for itself. Geek squad is awesome and very knowledgeable.

I hoped to get help resetting some of my tablets. I need to add a new windows 11 to my computer because it has so much malware that’s hidden. Can you help with this?

Member prices are great. I have not had to use the Geek Squad except to set up the new computer, but they were wonderful to work with. The customer phone support is TERRIBLE though.

I brought in my daughter's computer to get cleaned up & I wasn't really sure how much it was going to cost...Needless to say, I was greatful that I was offered the membership bcause it was significantly cheaper than what I would have had to pay without it & it also covers other Best Buy purchases.