Customer Ratings & Reviews

I had so many laptops the store kept confusing them. They told me the laptop that was under the coverage wasn't and then told me to recycle it. They sent the laptop that wasn't under warranty in for repair. I ended up losing both. Then they accused me of knowing this beforehand. Corporate Best Buy is completely useless and does not engage with the mistakes stores make. I have purchased over $30K worth of merchandise. Starting about 7 years ago the store started treating customers poorly. To save money they fired all the experienced personnel who had specialised training. Now they have a bunch of masters of none clueless workers. They care nothing for the customer, just their financial bottom line. They can't repair high end gaming PCs to save their lives. They also sell gaming laptops that fail. When a gaming laptop fails they blame you for trying to use it on the higher settings of the game. This is a funny quote from one of the Geek squad employees with bad hygiene, "You are trying to get Ferrari performance out of a VW." LOL. I am not making all large purchases on other websites. I have been a customer for 15 years. I used to love this store and just walked around looking for interesting things to find. I felt warm when I saw a BB store. Now I hate them with a passion. Thanks for nothing. Other stores have heard about the Tallahassee store. There are good stores like Vero and North Palm Beach or even Orlando. But here it is dog poop. The BB corporate are aware and still do nothing. I just bought my last CLX with someone else. I plan on buying 3 more gaming systems, a home theater Bowers and Wilkens also for my next gaming set up and all new appliances in my 5th house. Enjoy the lost revenue...

Membership is a great value for the cost. It is great to be able to chat online for computer help with Geek Squad.

This is the best investment we've made to purchase this membership. It covers many devices and when I have a problem on one of them, Best Buy is there for a quick fix. We can count on them and enjoy working with them. Geek Squad is the BEST! Donna

This membership has been great over the years. I can contact Geek Squad to help with issues from set up, viruses and daily computer operation. Always great support. Great value compared to using other services

I am very pleased with my BestBuy membership. I like having everything covered and knowing I have Geek Squad if I need them.

I have enjoyed My Best Buy Total membership for many years now and rely on it for virtually all my computer needs. I appreciate the support by Geek Squad particularly, and have benefitted even when I needed a new refrigerator.

Have had total tech sicnce before it became total tech. Excellent results (avoid calling in, you will get India and these experiences have cost me weeks off my life). Deal with your local store by scheduling an appointment and going to the store. The store techs are very good and nice to deal with.

I wasn’t sure what I was getting when I signed up for this membership, but I’m glad that I did. I’ve had my computer and my laptop looked at by geek squad. The service has always been great. When I buy in store items, I get good service. Soon I’ll be getting my new appliances and hoping to get the same service.

Worth it especially if you order a lot of tech or. Red extended return windows. Geek Squad protection on everything is a huge perk too.

I spent over 40 years supporting technologies (computers, OS's, networks). Now that I'm retired it is a relief to simply contact the Geek Squad, who are knowledgeable, efficient and patient, who will get me back up and running quickly. This means they manage my devices and I never have to stress out. The membership is a great value for me and my family!

My Best Buy total subscription is worth the money.

This membership provides me the expertise I lack. I always receive professional service in reasonable time.

This membership is so totally with the cost. Due to the Best Buy membership Protection, I always buy major appliances from Best Buy.

This membership is invaluable to me. Greek Squad support has come to my rescue many times. Protection plan on my purchases adds a layer of relief for me.

This membership has proven to be invaluable for me. I have unlimited access to the Geek Squad and a security system that has. proven to be invaluable! The membership is well worth the expense. It gives peace of mind as well!

Great membership to have for my computers and anything I have purchased from Beat Buy. Wouldn't be without it!

We have a great peace of mind that if we have any issues we need to discuss at Best Buy that our Best Buy Total membership has come in very handy in the past.

This membership is good to have. You can schedule with geek squad for help with your items.

I highly recommend the Best Buy total tech membership. We have been using it for years and it is excellent in time and money saving!

I like this protection plan because it covers a lot of services with this plan you can get your large items or small items checked computers stoves refrigerator microwave dishwasher or phone they are there to help you and as far as phones some places charge you to check your phone even if you bought it there. I can truly say this service plan is great.