Customer Ratings & Reviews

The membership has saved me quite a bit with help that the Geek squad has provided. They have all been professional and very helpful in solving any issues I had

As a Best buy total membership subscriber it gives you a peace of mind Yes the once a year renewal is a little spendy but at the end of the day it gives you a piece of mind that you got protection cover on any items that you buy for Best buy without have to purchase a separate geek squad extend the warranty I totally recommend purchasing it especially if you buy from Best buy!!

We’ve really been enjoying our Best Buy membership. The discounts and exclusive offers have already paid off, and the free shipping makes things super convenient. It’s been worth it for our household, and we plan to keep it going.

In my opinion, this is a wise use of your money. The plan provides more than essential needs for protective services to the equipment. The Geek Squad knowledge, expertise, and availability of services is just great to have.

I feel like it is a required membership because we own a laptop that we purchased from best buy, however I feel like its to expensive for just the 1 item. I have a college student and wasnt offered software at student discount and cant change so its very expensive but necessary

This membership has been a blessing in my family’s life. When things went negative the plan was always a life saver. It’s been a positive investment.

I have had to have 2 older laptops backed up to portable hard drives. I have had to send out a 4 year old damaged computer and an old insertable hard drive to see if any data could be captured. I had to pay for the shipping to & from. I was able to recycle a much older laptop at the Best Buy store. I still have to ask about recycling the damaged laptop. I would have been given a discount if I went ahead with recovery and repair of my damage computer, but instead bought a new computer. I received some discount when buying a new laptop and another portable hard drive. I have also received answers to several questions about my computers and what could be done or not done. So, in the past month I have received a great deal of value with the Total Protection Package which I only used maybe once a year several years ago.

We have had the My Best Buy Total membership for many years. We love it because when we need help they are there to help you. Thank you.

Best Buy membership has been the best discission for me. I've had to phone several times for tech support and every time I received the most valuable service. Thanks to all of the technical support staff!

definitely worth it...even if you just want extra warranty coverage for all your purchases...special members only sneek previews and offers...an added plus if you also need geek services also...would recommend for the price and convience.

This membership is a piece of mind knowing that the Geek Squad is always there. I had a significant issue with my laptop which was resolved and covered under the membership. My cost of the membership was basically paid for when my laptop problem was solved!

It's great to have but takes too long to get to a person that can actually help you. Just made a big purchase at the store and did not get any kind of discount.

I have had My Best Buy Total since its inception many years ago. It is the best insurance value I have ever had. On-line Geek assistance is great, I use at least two or three times per year; have received excellent Geek assistance in person at the store and have been pleased it assures coverage for more than my own unit within my household. I have recommended it to friends and they have had the same satisfaction. Knowing you have the Geeks assistance has made me much more productive and knowledgeable.

I absolutely love my BB Total Membership! From free standard shipping to exclusive discounts, this membership has already paid for itself several times over. I shop frequently for groceries, baby products, and home essentials, and the savings have been significant. It also gives early access to deals, which is perfect during big sales. The customer service has been excellent—super responsive and helpful whenever I had questions. Overall, this membership truly enhances the shopping experience and makes everything more convenient and affordable. If you’re a regular buyer, BB Total is a must-have investment!

Having the membership saved me a lot of headaches with my products. I even got a refund for the price difference. Best Buy really respects the terms of its memberships.

Worth it especially if you order a lot of tech or. Red extended return windows. Geek Squad protection on everything is a huge perk too.

This membership is well worth it. Make an appointment and get help from the Geek experts for a full year. Peace of mind is worth it.

This was a great deal that saved me money the first day, as it was less than the computer service would have cost. Big thanks to Mark at Culver City, CA Geek Squad for suggesting I buy this.

With all the fraud and tech issues going on it is peace of mind to know that I can take my computer in any time and have it checked or cleaned up or anything I need with my devises. Thank you geek squad

The Best Buy membership card provides excellent benefits, from exclusive discounts to reward points that add up quickly. A strong value for frequent shoppers.