Customer Ratings & Reviews

Although pricey, it has been of good use. Getting the computer to recognize my printer, setting up Webroot or my other apps, The Geek Squad & the My Best Buy program has been a godsend. It's like the tech version of AAA+ .

My Best Buy Total, at $179.99 a year, is a tech junkie’s dream, with 24/7 Geek Squad support, two years of protection (including AppleCare+), and exclusive discounts that’ll make your wallet gasp in delight! Shockingly, it covers gadgets you didn’t even buy at Best Buy, plus free 2-day shipping and a 60-day return window. But—plot twist—auto-renewal sneaks up, in-home services may cost extra, and no tears are shed for lost or stolen devices! Can't do without IT!

The Best Buy membership gives me financial peace of mind and convenience. I believe that having this membership shields me from the high cost of unexpected repairs and avoids the hassle of finding and scheduling a reliable repair service yourself.

The Best Buy membership card provides excellent benefits, from exclusive discounts to reward points that add up quickly. A strong value for frequent shoppers.

I have been super-pleased with my best buy membership on items purchased, installations, access to geek squad by phone or in-person, etc. Today was my first disappointment when my induction cooktop was delivered and installation refused because they didn't want liability for removing existing gas cooktop. we had had electrical capacity installed which was only requirement that had been communicated from prior geek squad on-site visit. The gentlemen delivering refused to take out the current gas unit.

I signed up due to a problem, Geek asquad quickly resolved it, i have gone back 3 times for other tech challeges with great results

Crazy value since I’m always repairing my pc. The fact that geek squad repairs are free is astonishing it helps save so much money!

I really like this subscription with the amount I shop at Best Buy. I feel like it could either be less expensive or them add more deals or something but it's pretty nice to have if you're a frequent shopper.

My Best Buy Total Membership is an OUTSTANDING value. The service is trained in listening to nontechnical people like me who run into problems then need help. They are patient, kind, and extremely helpful with enabling me to understand problems and how they develop. I am extremely grateful to Best Buy for creating this service. I could not be without it!

I own a small business and use the Geek Squad as my IT department. The best service is in store vs. online or by phone.

Best Buy’s membership is absolutely worth it—exclusive deals, faster support, and extended warranties make every purchase feel smarter and more secure.

Electronics can go bad at any time, it’s a piece of mind that we have this on our disposal, highly recommend people or buying any electronics to get the total one

I had the best customer service that anyone could wish for. Thanks to Abby and Steven. Abby is smart, polite, kind and patience. Steven went out of his way to make sure I was happy. I will recommend this Geek Squad team to everyone.

This membership is a great value. I love that I have unlimited Geek Squad support, as well as additional protection on my purchases. The membership gives me peace of mind.

If you buy a lot of electronics and make sure to get them form Best Buy, the membership is invaluable. I’ve definitely been a fan.

Having Geek Squad support is great. It gives us peace of mind knowing we can rely on knowledgeable staff who can solve our issues.

This membership has saved me a lot of time, money and headaches over the years. It provides protection for 24 months on all products (AppleCare if it is an Apple product.) Could not be happier with it. If you are someone who uses technology a lot, I would recommend it.

Membership is of great value with the included protection on all Best Buy purchases and deals provided during the year

I love being able to purchase from BestBuy knowing that my purchases are protected withOUT having to buy extra warrants and that the Geek Squad is available!

Honestly, worth it. I rarely shopped at Best Buy but I basically got total tech for free because a price match gave me 180 back, and they fix up most devices for free, plus 60 day returns is a plus, definitely a buy especially if you’re looking to buy something expensive like an e scooter pc bike or whatever, it’s been 2 months or so amd I saved 300+180, which is nkt at all comparable to the 179.99 I spent