Customer Ratings & Reviews

It’s worth the money and investment to pay for extended product protection plan after buying the important devices we pay good money for. Best Buy is always number 1 for providing peace of mind when things malfunction on their own or if there is even a mishap of dropping your electronics and causing accidental damage.

I would not go without the My Best Buy Total membership. It's been well worth the money. I've taken my phone and my computer in a number of times over the last few years and I've always been satisfied with the assistance I've gotten.

Don't have to worry about anything for a full yr. Price matching is nice add-on feature. Also got some $$ rewards in addition.

This membership is the real deal. Member prices and they price match . Protection and geek squad all year long. Worth the price and piece of mind fpr your purchases

I won't liem It depends for people. If you do not come often, it is not the best. If you don't buy many phones, tablets or computers, it can be ehh? good for small tvs but anything with geeksquad coming to house? It still can cost (unless promotion says otherwise). I like it with my family being very non tech savy.

Best Buy total membership has already paid for itself. The Geek Squad has already cleaned malware off my laptop twice and my membership is only 7 weeks old. I look forward to using the other benefits, IE the longer return times and discounts over the holidays. GREAT investment! WB

Pleased with support so far. They set-up computer as requested and answered all my questions. My only negative thought was that it took two days to set-up computer, that seems a long time to get a new computer ready.

Great service! Brought my older computer in that was running slow. I used the membership and got my computer running like its new. Saved me a lot of money

I love electronics I love Best Buy. At first I didn’t think the membership would be worth it. But I’m glad I finally gave in.

I think it’s worth the price. I like the extras you can possibly get from it and knowing I’m covered if something goes wrong.

Erik was my tech did an amazing job getting my systems up and running accurately. He's very knowledgeable with softwares and shares helpful tips and tricks. I had several questions and concerns but Erik answered all with a great attitude. Im somewhat tech savy and his help was much appreciated. Going forward I will ask for him.

The benefits are excellent, especially the 2-year Geek Squad replacement plan. I used to add it to every purchase, but now I have an annual subscription through My Best Buy Total, which makes things much more convenient.

I love the membership wirg the geek squad support and all the other benefits that comes with it , able to get some things replaced if non functional.

Great value, The biggest positive is the included product protection, which provides up to 24 months of Best Buy Protection or AppleCare+ on most new purchases while your membership is active, plus 24/7 Geek Squad tech support on all your devices.

The geek squad at my location are amazing and saved me many times from my own mistakes with my lack of computer knowledge lol They are helpful, fast and reliable!

TotalTech is a subscription service that stands out as an essential tool for anyone who relies heavily on technology in their daily life. Designed to provide comprehensive support and peace of mind, TotalTech is a game-changer for tech enthusiasts and casual users alike. One of the most appealing aspects of TotalTech is its all-encompassing nature. Subscribers gain access to 24/7 tech support, ensuring that any issues with their devices are swiftly addressed by knowledgeable professionals. This constant availability of expert assistance can be a lifesaver, whether you're troubleshooting a tricky software problem, setting up new devices, or optimizing your home network. Moreover, TotalTech offers extended warranties and protection plans for a wide range of devices. This added layer of security means you can invest in new technology with confidence, knowing that you're covered against unexpected malfunctions and accidents. For those who often find themselves upgrading to the latest gadgets, this benefit alone makes the subscription worthwhile. Another major perk is the in-home service provided by TotalTech. This feature is incredibly useful for individuals who might struggle with more complex installations or who simply prefer a hands-off approach. Having a professional come to your home to set up or repair devices saves time and reduces stress, ensuring your tech is running smoothly without the hassle. TotalTech also includes exclusive member discounts on tech products and services, allowing subscribers to save money on future purchases. These savings can quickly offset the cost of the subscription, making it a financially savvy choice for frequent tech buyers. Overall, TotalTech is an invaluable resource for anyone looking to simplify and enhance their tech experience. With round-the-clock support, extended warranties, in-home services, and exclusive discounts, it offers a comprehensive solution that keeps your devices functioning seamlessly and your mind at ease. Whether you're a tech aficionado or someone who just wants reliable help when needed, TotalTech is a subscription that delivers exceptional value and convenience.

This is the best thing ever. A life time warranty that renews anually. This is extremely reassuring that Best Buy protects the items you buy at Best Buy!

It was a bit of a deal to order this laptop. All on my end. The Best Buy employee did a awesome job with helping me!! Good service is hard to get at times!! This was greatly not that way. I call or go there again!

This membership covers nearly everything i purchase. I feel good knowing my items will be protected for replacement or repair. Hooray for the Geek squad!

I always think I’m not going to renew this Total Membership plan, but then I end up buying something and since I have the Total Membership, I don’t have to buy a protection plan. Then recently, because I have this membership plan, upon buying a Samsung refrigerator, I got an additional $850 off! So maybe I’ll keep this plan around for a while.