Customer Ratings & Reviews

The value is dealt in spades! The protection plans are amazing, how quickly they respond to your questions and resolve you problems is great

The membership is great. I am computer challenged, I know very little about computers and having the membership has been a great help. They have helped me from startup and beyond, I could not be happier. Best decision I have made in a long time.

Great value and it was the same cost to transfer from old laptop to new one, to purchase this 1 year membership...still learning allit does.

Overall impressive membership. Are the benefits worth the annual cost? Maybe if you are a consistent buyer of multiple products and need quick delivery or the extra assurance from the insurance included. The lesser tiers may be the better option if not a frequent buyer.

There are many benefits to this membership. Free consultations', updates and upgrade benefits. Real in-person consultation and help. This is a rare experience these days. IO highly recommend their service, knowledge and expertise.

We were so grateful to have a member of the Geek Squad set up our purchased items. He was very professional and answered all our questions. We are happy to be Best Buy members. Thanks again for setting up everything!

For the price it’s not a bad option if you shop here a lot. The reason I bought it was for a warranty for my computer. It was more expensive to buy that than the membership.

Membership for me was the correct decision since I can rely on the “Geek Squad” to assist me if there is a problem. Yearly price is reasonable and the service that is provided is well worth the expense

It has been worthwhile, getting me free shipping along with additional discounts, even on clearance items. Also, we have already benefitted from the price guarantee, getting over $300 back when a laptop prive dropped after we bought it.

Service is great. They worked on my computers and fixed any problems very fast . Will be doing this every 6 months.

Has been great to have. Have helped with protection of all products and receive great benefits. Worth the yearly amount.

I think Best buy is one of the most best technology stores to buy things so people are very friendly and helpful especially me being 41 and out of the computer game and getting things set up for me starting classes for college Thank you so much for having such great employees

Great service for anyone who wants the security of knowing that they are protected from the start.

The tech support is great! To give us the information to solve problems on new product operations.

Second time purchased. The last time, Best Buy was excellent and came out twice to service our TV. However, in the end, we were left without answers with out TV screen blinking out. Hoping things are different. The employees were ALWAYS awesome however! Tried their best!

I'm not one generally to pay extra for service plans when buying something new. However, this seemed to be worth it when I took in my laptop and phone to be looked at/cleaned. Covers multiple devices.

This membership is a great value and has come in handy. I love knowing all my purchases are covered and that i have 60 days to return any item.

Excellent experiences for years with the membership benefits more than paying for the cost. Love the access, friendly service and confidence in personnel.

The Best Buy membership is definitely worth it! I love the exclusive deals, free shipping, and extended return window—it really makes shopping so much easier and stress-free. The added perks like tech support and protection options give me peace of mind with every purchase. It’s a great value, and I recommend it to anyone who shops at Best Buy regularly.

Total tech provides extended coverage for our purchases. We also enjoy the tech support especially in home support for our tv system.