Customer Ratings & Reviews

Hopefully geek squad can restore my ethernet and wifi after a Microsoft download eliminated them. And hopefully all my files are still in my computer. Thank you for your help!

Very helpful. I love the comfort of know that if anything happens to my devices I have a team of experts that can help.

I am so thrilled that I have the Best Buy gold membership. It has taken away the anxiety of having an issue with my laptop. I know that the geek squad are amazing and they can fix anything.

The Geek Squad agent I met with was extremely friendly and knowledgeable. He sent time time setting up my various programs. The guarantee, I purchased, completely covered the cost of the set-up. If you're buying a new computer and will need up setting it up, I fully recommend purchasing the guarantee

I find that throughout the year, when something I purchased from Best Buy has an issue, this is a great tool for resolving the problem. Whether they come out and fix it or replace the item.

I think this membership is a great price. Had my laptop serviced and it is running great. The Geek Squad were knowledge and very friendly. Work was done in a timely manner.

Amazing customer service they help me diagnose my laptop I was having issues with and that I needed it for work. They offered me multiple solutions to my issue and were able to set me up with the correct parts and fix my laptop in a timely fashion overall great experience in great customer service.

I really like the membership. I think it’s extremely beneficial and reliable. It gives great member perks such as rewards, bonuses, and reviews. I 100% recommend getting a membership at Best Buy, it will save you tons of money and give you the best purchasing experience.

The membership itself is actually nice but it is way too expensive for my budget that’s why I have it anymore

This membership has saved me money from day one with assistance from Geek squad and supplemental purchases.

they have the right products for every small business and big business even individuals.

This is great to have! They fix computers no matter what is wrong and explain everything so you understand.

The membership package is very valuable. You receive discount, unlimited Geek Squad assistance and warranty. Great financing.

So much can go wrong with computers. Not being a "computer whiz" having a membership gives me peace of mind that I can call on an expert if something goes amiss.

I always used to buy separate warranties for everything I bought, so this membership is fantastic because it covers most of what I buy at Best Buy.

This membership has helped multiple times, from my daughter not being able to set up her computer to a ‘new to me’ purchase that needed re-setting.

Its very worth it to get a yearly membership with best buy...their is so much value and benefit to it

I’ve Been a member for awhile now. Did take some time off when you stopped installing the TV’s but came back this year. Appreciate the help I get from sales and geek squad.

Overall, this membership has turned Best Buy from a store I shop at occasionally into my first stop for everything tech. It’s rare to find a program that combines savings, convenience, and genuine customer care so seamlessly. If you’re on the fence, trust me—it’s worth it.

It's a product that's better to have and not use, and better to want and not have. It's an investment in our work tools.