Customer Ratings & Reviews

This membership is worth the price. Had to use the geek squad a few times with it and it pays for itself.

Great value. Ease of use. Access to expert services 24/7. I have used this service many times.

This represents a terrific value. Access to the Geek Squad for unlimited support is worth the price alone but the added warranty coverage on purchases is an added bonus.

I've had this for a LONG time. It has definitely came in handy on purchases from the past. Worth it for sure!

This membership has been a great buy. Knowing that every item I buy at Best Buy has the protection. I will continue to repurchase it again.

I love that I have total protection on my computer, television, cell phone, star link, whenever I need it! Great value.

My old laptop finally stopped working. I went to the Geek Squad and asked if they could help and they said yes. They tried and it was not possible. They recommended replacement and downloaded my old one into the new one. I like the new laptop.

This has paid for itself many times over. I am a big fan. They automatically give me the best price and keep me up to date on my products.

Great value if you have lots of electrical devices. Gives you apple care + when purchasing Apple products. Pays for itself after first mishap. Also, great in the event you need to return an item, as compared to those who don’t have it. Many more advantages.

I have had a Best Buy total membership for five years now and I love it! The Geek Squad has helped me on numerous occasions and saved me from a very nasty viral attempt on my laptop. They be also repaired my laptop, replaced a battery. I love my Geek Squad

I have all my purchases coved under the Best Buy total. I love not having to worry about them breaking.

Unlimited Geek Squad support is best feature, though wait times are sometimes long. Geeks are good at fixing but not at explaining. I like to understand what they are doing.

Totaltech is a good value. Just took my wife's laptop in for a cleanup for no charge after she got into a repeating scam that kept re-appearing. I wish there was shorter wait time for in store appointments (usually 1 to 3 days out), but value received is worth the wait.

The membership is a good value. I have used the Geek Squad's services many times and have not had to pay for the assistance.

Seriously the best money I have spent. They honored a warranty on my printer and gave me a brand-new printer on the very last day. They have fixed my son's broken screen twice, they just fixed my 6-year-old computer for nothing (didn't need parts). They are knowledgeable, nice and professional.

Love Best Buy! I’ve purchased two large I Pads Two Apple Watches. Screen saver. A microwave. A stove. A dishwasher. All Samsung !

This membership is a real value. I know I can get help from Geek Squad when I have a problem. Also I get good pricing when I shop.

I've used my membership enough to say it's worth it. It's one of those things where it seems expensive when you don't need it, but the second you do it pays for itself.

My Best Buy Total Membership has helped me answer questions about the items I have purchased and helped me when I am considering new purchases.

I have had this membership for years. I have used many times for my computers via remote Geek Squad or bringing into BeatBuy. Always quick response and turn around time. Never anyone talking over my head and always explaining the problems to my understanding. Highly recommend.