Customer Ratings & Reviews

It's a good service; however, it used to include delivery and installation for things like appliances so it's less of a value now because it's primarily Geek service. It should only be about a $100.00 per year.

We applied for membership and were able to take advantage of it immediately using Geek Squad support. The support was wonderful and knowing we have protection on our purchase gave us peace of mind. We highly recommend it!

It covers all items you purchase from Best Buy. They run special ads with a lower price for tech members.

Amazing service. Peace of mind. All products purchased from Best Buy are covered with additional coverage.

its love hate relationship. they shoulf guve options for different payment methods

Great value for tech support that can be used on any of your devices all year long.

This membership is a real value, as I will now shop at your store more. Thank you.

Was able to make an appointment and go to the head of the line! Love it! Thankyou

I've always easily gotten assistance for any item I have been interested in buying.

I haven’t used it yet but, the secure sense that I have total protection is GREAT!!

I love MyMembership. The help I get from GeekSquad is awesome. Always there when I need them. I’m a gamer and I need all the help I can get.

This membership has paid for itself 2 or 3 times in the first year. This will be a no brainer to keep.

Hey, it's the simple rule when you don't need you wonder why so I have this yearly expense. But one computer issue and it paid for itself. no TV issues yet

Once the first membership was available I signed up for it and I have kept renewing every year. This membership is a no-brainer if you buy electronics. Instead of buying them from Amazon or other retailers, I have switched to Best Buy only for nearly every electronic I purchase. Buying AirPods Pro 2nd gen? Free Apple Care for 2 years. Buying an iPad? Free Apple Care for 2 years. I bought a brand new M2 Max 16" MacBook Pro in 2023, 2 years of Apple Care for free. Bought a GE Cafe Fridge, 2 years of coverage for free. It just makes sense to buy this membership. The MacBook Pro and the Cafe Fridge were expensive items and to have 2 years of free coverage is worth the yearly fee and I pay for the highest available membership. There are also Membership deals offered. I bought an LG OLED TV last year, original price was $1,300 and I got it for $548 I believe. Soon as I saw that deal I bought the TV and got 2 years of coverage. When newly released items like any RTX Graphics cards, PS5s, etc. are released, there is an opportunity for Best Buy Total members to get on the waiting list before non-members. I plan on taking advantage of this with any new consoles released and the RTX 50 series cards when they are released. Just buy the membership already, you won't be disappointed!!

This membership is fantastic wasn’t sure but as it turns out it was great. Have not used it on other products we have purchased but peace of mind is great.

This membership gives me total peace of mind that I can take my laptop in when I find I don’t know what the heck I am doing!

They transferred all my data over to my new computer and were helpful with me learning how to navigate my new computer

We've been a member of Best Buy Total since late 2019. It is great. If you don't want to be a techie but want you computer/devices to be in top shape then this program is for you. We actually purchased two memberships, one for ourselves and one for my sister-in-law, for her autistic son who is very hard on his computers. How good is it for them, let's just say that the Geek Squad knows the by name. Really, if you just don't want to be troubled by adding in new software, fixing a computer that crashes, making sure your updates are running properly...purchase the membership. There are other perks, too, but the one we use the most is the computer support.

So worth the purchase especially when you need that extra touch! polite, timely and always fix the problem,

Excellent value for the price $. Unlimited access to Geek Squad is a value all it's own. The peace of mind that comes with product protection is immeasurable.